WD my passport 1tb asking for format [Solved/Closed]

Ask a question Nikhil Telkar - Last answered on Oct 19, 2017 at 11:44 AM by eric

When I connect hard drive to my PC then it shows just blank (H:) drive and address bar shows content loading. I wait more than 15 to 20 mins but still it display as loading. so When I remove it, then pop-up loads like (you need to format before you use.)

Please help me on this, it will be great help-full...
plus moins
Hello Nikhil,
please try to ;

strart > run > cmd

than enter

after this, type this command; chkdsk k: /f than enter. it will check your disk file system and if it find a problem, will be repaired.

in the command parameter "k:" is your drive letter.

IT Technician
Arun- Nov 12, 2016 at 08:50 AM
Check disk works for me......... yeeeeeeeeee thanku!!!
Waseem Akram- Mar 23, 2017 at 12:22 PM
This worked for me, After the chkdsk k: /f, i was not allowed to access my passport, so i had to grant allow permissions for group Everyone and that fixed my issue. Now i can access my files.

In case if any one dont know how to grant Everyone permissions follow these:
1. Right click on your external harddisk, select "Properties"
2. go to security tab and click Add, click find now button, and select "Everyone" from the list below and Ok
3. Select Full control checkbox and apply
Hootan- Sep 9, 2017 at 06:44 PM
thank you a big time .. it worked perfectly.
eric- Oct 19, 2017 at 11:44 AM
thanks for your helpful information. it solve my problem.
plus moins
Hi Nikhil Telkar,

Could you tell what do you see in Disk Management? Is the drive shown as initialized, with drive letter and a file format? I strongly recommend you to try the device with another USB cable and on another PC. You could also try to uninstall your My Passport from Device Manager. Restart the PC and plug the device back in.

Hope this helps
R2D2_WD 3616Posts Monday September 1, 2014Registration date Certified CCM ContributorStatus February 20, 2017 Last seen - May 20, 2015 at 03:13 AM
Enter Device Manager and search for USB Serial Bus Controller. Click the (+) symbol and you should see your device. With right click you should get the option to uninstall. Do not wary, the device should be reinstalled automatically the next time you restart the PC and connect the drive. You really need to check the device with another cable and on another PC.
Nikhil- Jun 3, 2015 at 06:06 AM
Sorry for late reply...

I will try as u said, Will let you know once done...

Nikhil- Jun 3, 2015 at 06:07 AM
Can I call you or from ur end can anyone call me on 09769425566 ?

That will be great help.

amanjainxz- Sep 15, 2016 at 03:14 PM
Thank you :)
It worked for me
Sudhakar- Oct 19, 2016 at 03:43 AM
Worked for me Thanks a lot

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