Report

Dell Inspirion 13.7000 series gets blank screen when turned on [Solved/Closed]

Ask a question jess - Last answered on Sep 16, 2017 at 03:28 AM by PJandLuz
Hello,

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
Helpful
+32
plus moins
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Was this answer helpful?  
NanaMn- Jan 29, 2017 at 10:11 AM
It worked! I am so relieved! Thank you!!!!!
Reply
Lol- Mar 21, 2017 at 08:25 PM
Wow, magic or what? It really works.
Reply
matif- May 6, 2017 at 09:19 PM
This work!!!!! LALA
Reply
zfann- Jun 24, 2017 at 04:57 PM
Thank you. It worked like clockwork. I would have never guessed. Awesome!! Thanks for the help! Nice to see the community help each other out!
Reply
PJandLuz- Sep 16, 2017 at 03:28 AM
Fabulous!
Removed the battery, held the start button for a minute, put it back together and voila!
Back in business.

Certainly saved me a service call.
Reply

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!