Dell Inspirion 13.7000 series gets blank screen when turned on [Solved/Closed]

Ask a question jess - Last answered on Sep 16, 2017 at 03:28 AM by PJandLuz

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
plus moins
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
NanaMn- Jan 29, 2017 at 10:11 AM
It worked! I am so relieved! Thank you!!!!!
Lol- Mar 21, 2017 at 08:25 PM
Wow, magic or what? It really works.
matif- May 6, 2017 at 09:19 PM
This work!!!!! LALA
zfann- Jun 24, 2017 at 04:57 PM
Thank you. It worked like clockwork. I would have never guessed. Awesome!! Thanks for the help! Nice to see the community help each other out!
PJandLuz- Sep 16, 2017 at 03:28 AM
Removed the battery, held the start button for a minute, put it back together and voila!
Back in business.

Certainly saved me a service call.

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