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Dell inspirion13. 7000 series gets blank screen when turned on [Solved/Closed]

Ask a question jess - Last answered on Mar 21, 2017 at 08:25 PM by Lol
Hello,

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
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Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Was this answer helpful?  
Kms- Sep 19, 2016 at 10:05 AM
Excuse me can someone make this a bit clearer I'm trying to explain to a friend
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Ambucias 40711Posts Monday February 1, 2010Registration date ModeratorStatus April 29, 2017 Last seen - Sep 19, 2016 at 04:11 PM
Really?
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RAC- Jan 7, 2017 at 05:06 PM
I was skeptical but it really works!! Thanks so much!
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NanaMn- Jan 29, 2017 at 10:11 AM
It worked! I am so relieved! Thank you!!!!!
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Lol- Mar 21, 2017 at 08:25 PM
Wow, magic or what? It really works.
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