Dell inspirion13. 7000 series gets blank screen when turned on [Solved/Closed]

Ask a question jess - Last answered on Mar 21, 2017 at 08:25 PM by Lol

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
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plus moins
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Was this answer helpful?  
Kms- Sep 19, 2016 at 10:05 AM
Excuse me can someone make this a bit clearer I'm trying to explain to a friend
Ambucias 40711Posts Monday February 1, 2010Registration date ModeratorStatus April 29, 2017 Last seen - Sep 19, 2016 at 04:11 PM
RAC- Jan 7, 2017 at 05:06 PM
I was skeptical but it really works!! Thanks so much!
NanaMn- Jan 29, 2017 at 10:11 AM
It worked! I am so relieved! Thank you!!!!!
Lol- Mar 21, 2017 at 08:25 PM
Wow, magic or what? It really works.

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