Report

Dell inspirion13. 7000 series gets blank screen when turned on [Solved/Closed]

Ask a question jess - Last answered on Mar 21, 2017 at 08:25 PM by Lol
Hello,

when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
See more 
Helpful
+19
plus moins
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Kms- Sep 19, 2016 at 10:05 AM
Excuse me can someone make this a bit clearer I'm trying to explain to a friend
Reply
Ambucias 39858Posts Monday February 1, 2010Registration date ModeratorStatus March 28, 2017 Last seen - Sep 19, 2016 at 04:11 PM
Really?
Reply
RAC- Jan 7, 2017 at 05:06 PM
I was skeptical but it really works!! Thanks so much!
Reply
NanaMn- Jan 29, 2017 at 10:11 AM
It worked! I am so relieved! Thank you!!!!!
Reply
Lol- Mar 21, 2017 at 08:25 PM
Wow, magic or what? It really works.
Reply

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!