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Dell inspirion13. 7000 series gets blank screen when turned on [Solved]

Ask a question jess - Latest answer on Sep 19, 2016 04:11PM
Hello,
when I turn my laptop on, I get the dell logo, but then it turns to a blank grey screen with just the mouse showing.
I just got this laptop a few weeks ago.
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Helpful
+12
moins plus
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
DP_DP_DP- Aug 6, 2016 10:02PM
Worked for me as well! Thank you!!
Reply
Sean- Aug 29, 2016 08:03PM
Thanks a lot , this worked just like you said.
Reply
Patty- Aug 31, 2016 01:36AM
Thanks! This worked perfectly!!! :)
Reply
Kms- Sep 19, 2016 10:05AM
Excuse me can someone make this a bit clearer I'm trying to explain to a friend
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Ambucias 34517Posts Monday February 1, 2010Registration date ModeratorStatus November 23, 2016 Last seen - Sep 19, 2016 04:11PM
Really?
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