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I can't login to Facebook

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Mistral - Sep 12, 2015 at 12:39 PM
 Mistral - Sep 12, 2015 at 05:53 PM
Hello,

I can't login to Facebook. It just gives me a blank screen. My password and login information are correct, it will just not login. For a while I could access my account through the mobile app, but I thought maybe my account had been hacked so I went through their security thing and changed my password and now I can't connect there either. It just gets stuck "loading." Even when I could access my account through the mobile app, my notifications weren't updating. Help? Thanks.




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4 responses

Answer 1 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 12, 2015 at 04:24 PM
Try to deleting all of your temporary internet files and cookies and try again.
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Mistral
Sep 12, 2015 at 04:30 PM
I did. It didn't work. There's no change. All I get is a blank screen when I try to login. And it's not just on one PC. It's every PC I try to login from as well as my kindle and my cellphone.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > Mistral
Sep 12, 2015 at 04:33 PM
What does it say on the white page?
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Mistral
Sep 12, 2015 at 04:34 PM
Nothing, it's completely blank.
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Answer 2 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 12, 2015 at 04:37 PM
When you changed your password, did you receive a reset code?
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Mistral
Sep 12, 2015 at 04:42 PM
No. The password is changed. When I tried to login using my old password, I got a login screen and it told my my password had been changed and to enter my new one. I did and it started doing the same thing it's been doing for days, giving me a white screen.
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Answer 3 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 12, 2015 at 04:55 PM
I don't think that your password is changed. A page will stay inactive until the change is validated. When you change your password, Facebook sends an e-mail to your address or a text message to your phone. You must follow the instructions and the link given to you by Facebook or you will never be able to access your account.

Sometimes, the link that is sent is valid for only three days, then the account may be deleted.

Sorry but that's the way the cookie crumbles.

Good luck
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Mistral
Sep 12, 2015 at 04:57 PM
No, I got the email saying my password has been changed. Facebook has been doing this same thing for days. Changing my password didn't alter the problem in any way.
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Mistral
Sep 12, 2015 at 04:59 PM
Also, I've gotten emails subsequent to that saying that my account has been logged into from the devices I've entered my new password into. But I can't actually access my account from any of those devices. It's like it won't connect.
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Answer 4 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Sep 12, 2015 at 05:17 PM
Did you follow the instructions about the password change?

Facebook does not like different devices, if you do, they will block your account.

There is no much more I can do for you at this point.
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Mistral
Sep 12, 2015 at 05:19 PM
Yes, I followed the instructions. These are the same devices I've always accessed my account from. I'm pretty sure this is a problem with Facebook itself, but since I can't login I can't communicate with them about it. Do you know of a way to contact their technical support?
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > Mistral
Sep 12, 2015 at 05:27 PM
Contact their technical support ! I wish there were, but they don't want to be flooded by hundred thousands of calls or mails daily.
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Mistral
Sep 12, 2015 at 05:29 PM
Then how do I get this fixed?
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171 > Mistral
Sep 12, 2015 at 05:52 PM
To the best of my knowledge, I gave you all kinds of solutions and none worked. I have ran out of them.

Sorry
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Mistral
Sep 12, 2015 at 05:53 PM
Thanks for trying. :-/
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