External Hard-Drive not showing up in Computer or Device Manager
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Lewis
-
Oct 22, 2015 at 07:00 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Oct 26, 2015 at 11:50 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Oct 26, 2015 at 11:50 AM
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1 response
Boogieman_WD
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
37
Oct 22, 2015 at 09:15 AM
Oct 22, 2015 at 09:15 AM
Hey there, Lewis.
This would be quite the unfortunate coincidence for 2 different HDDs to stop working at the same time. I know you've written that you've tried one of them with different devices and computers, but have you tried the other one as well? Also try them with a different USB cable as well, to see if anything changes. Have you checked if they are recognized by Disk Management? Perhaps there's something which might be corrupting their content or partitions, so you might want to run a full scan (on your internal HDD) with your anti-virus program, to see if any threats pop-up.
I'd recommend that you try accessing the external drives via Ubuntu Live USB/DVD, to see if they are properly recognized and if you can get to your files and back them up. Another option would be - data recovery software. Other than that there's one more option, but it's not really recommended. I'm talking about taking the drives out of their enclosures and trying them out by directly connecting them to a motherboard via a SATA connection. Note that this would void the warranty of the drives and it wouldn't work if the cause for the issue is not a faulty external enclosure, so do that at your own discretion.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
This would be quite the unfortunate coincidence for 2 different HDDs to stop working at the same time. I know you've written that you've tried one of them with different devices and computers, but have you tried the other one as well? Also try them with a different USB cable as well, to see if anything changes. Have you checked if they are recognized by Disk Management? Perhaps there's something which might be corrupting their content or partitions, so you might want to run a full scan (on your internal HDD) with your anti-virus program, to see if any threats pop-up.
I'd recommend that you try accessing the external drives via Ubuntu Live USB/DVD, to see if they are properly recognized and if you can get to your files and back them up. Another option would be - data recovery software. Other than that there's one more option, but it's not really recommended. I'm talking about taking the drives out of their enclosures and trying them out by directly connecting them to a motherboard via a SATA connection. Note that this would void the warranty of the drives and it wouldn't work if the cause for the issue is not a faulty external enclosure, so do that at your own discretion.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
Oct 24, 2015 at 04:18 AM
Oct 26, 2015 at 11:50 AM