WD My Passport 0740 Not Seen in Windows ExplorerSolved/Closed

Question

Good Morning!

Please help!  I have an external hard drive, WD Passport 0740 that was working fine until now.  The computer sees it when I plug it in (because I get the option to eject it), I can also see it in device manager, but I can't see it in Windows Explorer and thus, can't access the files. Through device manager, I was able to update the driver software, uninstalled it, then did a "scan for hardware changes" through which I reinstalled it and it says that the driver is working fine, but... I can`t see it in Windows Explorer. 
These are all my kids' pictures, my documents,... recovered on that hard drive after a my laptop crashed.  Please help!

Ambucias · Accepted Answer

After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system. 
Try connecting the device again

R2D2_WD · Answer

Hi Safaxe,

I am sorry for the dificulties caused by your WD My Passport. I would recommend you to enter Disk Management and check if the drive appears there. It should appear with a drive letter and a correct file format. If there is no drive letter, try to assign one, right clicking the drive. This action should not affect your data. Do not try to format/initialize the drive. I strongly recommend you to check the drive with another USB cable and on another PC.

Hope this helps

WD My Passport 0740 Not Seen in Windows Explorer

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