Western Digital - My Passport not detected
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haidsm0a
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Oct 26, 2015 at 03:48 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Oct 28, 2015 at 04:56 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Oct 28, 2015 at 04:56 AM
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R2D2_WD
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Oct 26, 2015 at 11:46 AM
Oct 26, 2015 at 11:46 AM
Hi Haidsm0a,
I am sorry for the problems caused by your My Pasport drive. Did I understand it correctly that the chkdsk command took two days to complete?
Is the drive visible in Disk Management and in Device Manager? I strongly recommend you to check the drive with another USB cable and on another PC. Do you have valuable data stored on the drive?
If the drive is visible in Disk Management, check if it has a drive letter and a correct file format. I strongly recommend you to use Data Lifeguard Diagnostic and check drive's condition. Follow the link below for some instructions and a download link.
http://products.wdc.com/support/kb.ashx?id=tZFPh1 - How to test a drive for problems using Data Lifeguard Diagnostics for Windows
Hope this helps
I am sorry for the problems caused by your My Pasport drive. Did I understand it correctly that the chkdsk command took two days to complete?
Is the drive visible in Disk Management and in Device Manager? I strongly recommend you to check the drive with another USB cable and on another PC. Do you have valuable data stored on the drive?
If the drive is visible in Disk Management, check if it has a drive letter and a correct file format. I strongly recommend you to use Data Lifeguard Diagnostic and check drive's condition. Follow the link below for some instructions and a download link.
http://products.wdc.com/support/kb.ashx?id=tZFPh1 - How to test a drive for problems using Data Lifeguard Diagnostics for Windows
Hope this helps
haidsm0a
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Oct 26, 2015 at 12:15 PM
Oct 26, 2015 at 12:15 PM
hi see attached error 
haidsm0a
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Oct 26, 2015 at 12:34 PM
Oct 26, 2015 at 12:34 PM
hi see next error
R2D2_WD
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Oct 27, 2015 at 04:24 AM
Oct 27, 2015 at 04:24 AM
Sadly, this kind of error may indicate some connectiviry problem. Your OS can not fully communicate with the hard drive's firmware. You should check the drive on another PC and with another cable. Is your hard drive still under warranty?
haidsm0a
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Oct 27, 2015 at 04:31 AM
Oct 27, 2015 at 04:31 AM
Thanks For Replay il try to so many computer windows 7 and 8 10 or mac and also change cable but same warranty no more what i have to do some one told me is PCB problem i have to change PCB
did u have any solution plz tell me thanks
did u have any solution plz tell me thanks
R2D2_WD
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>
haidsm0a
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Oct 27, 2015 at 07:20 AM
Oct 27, 2015 at 07:20 AM
It is extremely difficult to say it is a PCB problem without a detailed examination of the drive. It could be this kind of problem, but, unfortunately, changing the PCB may not solve it. If you have some valuable data on the drive, it could be easier to contact a Data Recovery Company and requiest some assistance.
haidsm0a
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Oct 27, 2015 at 07:34 AM
Oct 27, 2015 at 07:34 AM
thanks replay yes i have valuable data can u tell me any body can fixed this issued i am here in saudi arabia plz tell me
R2D2_WD
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haidsm0a
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Oct 28, 2015 at 04:56 AM
Oct 28, 2015 at 04:56 AM
Unfortunately, there are no official WD Data Recovery Partners in Saudi Arabia. If I were you, I would contact the drive reseller or the local tech store and get some recommendations. For further assistance, you may contact the WD support in Saudi Arabia, following the link below. Just change the country and you will get the phone number for your counrty.
http://products.wdc.com/support/kb.ashx?id=W7pc7W - WD Contact numbers
http://products.wdc.com/support/kb.ashx?id=W7pc7W - WD Contact numbers
