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HELP!!!!!need help with shutdown issue [Solved/Closed]

Ask a question joshsgrl 12Posts Monday November 2, 2015Registration date November 3, 2015 Last seen - Last answered on Nov 3, 2015 at 06:58 AM by Computertech
So my husband recieved a HP notebook in exchange for work on a vehicle. The mansaid he just bought it and never used it. We got itb2 days ago. No prohlem till today. Got a certificate error when trying to access gmail. Went online and did sum research and a website advised to run virus scan and try again. Did that and notebook shut down after scan said 0 viruses found
Then a box came up and read something like to install windows push o.k. when ok is clickedbit restarts and same box comes up. Does nothing now. Called HP and they wajt 59.99 for tech support. PLEASE SOMEONE HELP!!!!!!!!!!
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Do you know how to remove your hard drive from your laptop?
If so then switch off your laptop and try to remove your hard disk and reseat it properly and then switch on your laptop.
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Did you able to enter into BIOS of your HP notebook.
To do this press Del or F2 or F12 according to your system ( it varies to some laptop's).
joshsgrl 12Posts Monday November 2, 2015Registration date November 3, 2015 Last seen - Nov 3, 2015 at 12:54 AM
OS is 8.1 and under legacy boot order, UEFI boot order. Or boot options?
Computertech 3746Posts Friday February 6, 2015Registration date ModeratorStatus July 18, 2016 Last seen - Nov 3, 2015 at 12:55 AM
Boot order?
joshsgrl 12Posts Monday November 2, 2015Registration date November 3, 2015 Last seen - Nov 3, 2015 at 01:11 AM
UEFI boot order
OS boot manager
Internal cd/dvd rom drive
Usb diskette on key/ usb hard disk
Usb cd/dvd rom drive
! Network adapter
Computertech 3746Posts Friday February 6, 2015Registration date ModeratorStatus July 18, 2016 Last seen - Nov 3, 2015 at 01:40 AM
Your hard disk didn't get recognized? what about boot options?
joshsgrl 12Posts Monday November 2, 2015Registration date November 3, 2015 Last seen - Nov 3, 2015 at 01:50 AM
Legacy boot order
Notebook hard drive
Internal Cd/dvd rom drive
Usb diskette on key/usb hard disk
Usb cd/dvd rom drive
! Network adapter

Boot options
Post hot key delay (sec)
Cd-rom boot
Internal network adapter boot
Network protocol
Legacy support
Secure boot
Platform key
Pending action
Clear all sec boot kys
Load hp factory default keys
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he's doin that now!
Computertech 3746Posts Friday February 6, 2015Registration date ModeratorStatus July 18, 2016 Last seen - Nov 3, 2015 at 01:55 AM
Awaiting your reply.
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k thank u for your help.!!!!!!!;)
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still working on getting that harddrive out
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same box appeared!:(
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HELLO?
Computertech 3746Posts Friday February 6, 2015Registration date ModeratorStatus July 18, 2016 Last seen - Nov 3, 2015 at 04:53 AM
Install windows box shows that the hard disk contain no windows in it.
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no worries Its trash!!!!!!!!!!!
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THANK U FOR HELPING HAVE A GOOD DAY:)
Computertech 3746Posts Friday February 6, 2015Registration date ModeratorStatus July 18, 2016 Last seen - Nov 3, 2015 at 06:58 AM
Try to install windows if you have windows cd & your welcome BTW.

Regards

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