Dual USB drive files can't be viewed [Solved/Closed]

gelai - Nov 22, 2015 at 10:44 AM - Latest reply: BashirYazbik 58 Posts Monday November 9, 2015Registration date December 6, 2015 Last seen
- Nov 22, 2015 at 05:53 PM
Hi, I would like to seek my problem regarding my dual USB drive. I am using this in my smartphone for 2 months and when I inserted it last week, my files can't be viewed. When I tried it on a laptop, all the folders are in shortcut. I copied all the files and I format my USB drive. When I paste it back, the files are good but with extra shortcut folder and a logo of BAT file. What will I do to view my files again in my phone?
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BashirYazbik 58 Posts Monday November 9, 2015Registration date December 6, 2015 Last seen - Nov 22, 2015 at 11:19 AM
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Gelai,

Probably what you are running into is a virus/malware that has encrypted all your files. You will not be able to view them unless if it is decrypted or recovered.
I would recommend the following:
- install antivirus/anti malware software on your phone and run a scan to delete any unwanted activities. You can find free good software.
- After your system is clean, try to install one of the recovery software such as "Zero Assumption Recovery" or other.
- Try to set auto backup for your important files that you don't want to loose or to get in the hand of cyber criminals.

Good Luck.
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Can you please tell me the best antivirus and recovery software to be installed. I don't know anything about these stuffs. Thank you so much for helping.
BashirYazbik 58 Posts Monday November 9, 2015Registration date December 6, 2015 Last seen - Nov 22, 2015 at 02:48 PM
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Gelai,

For Android, you can download from Play store :
- Antivirus: AVAST "Mobile Security and Antivirus".
- Anti-Malware: "Malwarebytes Anti-Malware".

Both of them are for free.
If you need more help, please let me know.
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Thank you for helping me. I can now open and view my files using my phone. I didn't install recovery software anymore only antivirus. I also scanned and fixed my USB from my friend's laptop.
BashirYazbik 58 Posts Monday November 9, 2015Registration date December 6, 2015 Last seen - Nov 22, 2015 at 05:53 PM
Glad I could help.