Recovering password on WD drive

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Ramin - Jan 24, 2016 at 07:09 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jan 27, 2016 at 02:53 AM
Hello,

yesterday I changed my password on WD 3TB and after that it does not unlocked,
i tried many times from 3 different pc but still its lock, I have many data on it please help me to how can I recover my password.
thank you.
kind regards
Ramin
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1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jan 27, 2016 at 02:53 AM
Hi Ramin,

Could you tell me the model of your WD hard drive? Some models have a reset button, which might come in handy in this situation. Resetting the drive will not harm the data, but will restore the device to its default settings and will delete created users.
In case you have forgotten your password and the external has no reset button, there is no way to unlock the drive without formatting it. This security feature cannot be bypassed. I strongly recommend you to call the WD support, because they may give you some useful suggestions.
http://products.wdc.com/support/kb.ashx?id=ApA48b

Hope this helps

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