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My computer is in hell

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Aidan - Feb 12, 2016 at 12:33 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 12, 2016 at 04:27 PM
Last year I was on the internet browser and something happen where I got a instead of Google a program ran instead so we try to get that off and now there are 8 Windows Internet Explorer ads running at all times that I cannot access or delete I think I have a black screen virus because I cannot access my Start menu or my control panel and noth ing else works. We have a copy of Kaspersky internet security, but it won't even open

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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Feb 12, 2016 at 04:27 PM
Hi

Hell is the correct word ! Black screen virus do not exist.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on Full.

Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.

Ambucias
Moderator and Virus/Security Contributor
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