WD hard drive not detected

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Aruna - Feb 16, 2016 at 11:08 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Feb 17, 2016 at 02:53 AM
Hello,

Hi,
I've WD hard drive for around 6 months, it was working fine with my MAC, all of sudden MAC is not detecting it.
PS, when I tried on windows PC it is recognized, but is very slow response.
can you please help out, its very crucial for me.
Thanks in advance

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1 response

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Feb 17, 2016 at 02:53 AM
Hi Aruna,

I am sorry for any inconveniency caused by your WD hard drive. Connect the device to your PC and open Disk Management. Check if the drive appears with correct file format. There is a chance that you are facing a connectivity issue. I would try using another USB cable, because this is a really common issue. If you have valuable data on the drive, I strongly recommend you to back it up. If you manage to copy your data, try formatting the drive and check again. I advise you to use Data Lifeguard Diagnostic to verify the drive’s condition.
http://products.wdc.com/support/kb.ashx?id=LbAxOR – Data Lifeguard Diagnostic for Windows

Hope this helps

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