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Help with black screen problem [Solved]

Ask a question s70012 1Posts Friday April 29, 2016Registration date April 29, 2016 Last seen - Latest answer on Apr 29, 2016 04:12PM
Thank you for your support, My Acer 3960-2900 has a black screen, i can hear the fan but can't hear the HDD powering up...earlier i unplugged the power cord removed the battery and installed new memory but nothing then when i plugged everything back in, all i had were 2 lights in front I wanted to be sure that it was the correct error that i am getting so i unplugged the power cord and the one light with the symbol of a battery went out now the only light remaining is the one with the symbol of a light bulb....does this mean it is still the mother board?
thank you
Bob
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Did you try to start it with the old memory?
s70012- Apr 29, 2016 04:12PM
thank you so much that was it i was sent the wrong memory stick after installing the new ones it came right up
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