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Help I've been hacked [Solved]

Ask a question Mel - Last answered on Jul 15, 2016 05:46AM
Hello,

I've recently updated my computer to windows 10 and not long ago I was notified that my computer has a virus from downloading something. The product key pop up won't let me do anything. I've tried entering the product key but nothing's working. SOS HELP
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Can you boot in safe mode with networking?

Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power Power icon

> Restart.
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
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