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HP laptop not booting

Ask a question Yukiko - Latest answer on Sep 18, 2016 10:07AM
Hi,
Well.. I have this laptop named HP but I don't know the model number. I pressed down the power button with the power supply but the screen doesn't display anything except a black screen. I followed the instructions about pressing the power button without power supply for 1min and turn on again with the power supply. Unfortunately it doesn't work on my computer.. What should I do next?
I really need this computer to work for I have important stuffs saved in it.
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Did you also disconnect the power converter into two separate parts during this time?
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