Speakers and headphones won't work

Playing Audio Publisher details 

Issues found 
Generic Audio DriverGeneric Audio Driver Not fixed Not Fixed 
Play Sound using generic Microsoft HD Audio driver Completed 

Potential issues that were checked 
Audio enhancements didn't loadAudio enhancements didn't load Issue not present 
One or more audio service isn't runningOne or more audio service isn't running 
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running. Issue not present 
Audio services not respondingAudio services not responding Issue not present 
Audio device is disabledAudio device is disabled 
The audio device you selected is currently turned off in Windows. Issue not present 
Low audio device volumeLow audio device volume 
Audio device volume might be too low to hear. Issue not present 
Audio device mutedAudio device muted 
Audio can't play if the device is muted. Issue not present 
Audio device isn't set as defaultAudio device isn't set as default 
The default audio device is usually used to play or record sounds on your computer. Issue not present 
Audio format not set to defaultAudio format not set to default Issue not present 
The speaker, headset or headphone is unpluggedThe speaker, headset or headphone is unplugged 
An audio device must be plugged in to play or record sound. Issue not present 

Issues found Detection details 

6 Generic Audio Driver Not fixed Not Fixed 

Play Sound using generic Microsoft HD Audio driver Completed 



Potential issues that were checked Detection details 

Audio enhancements didn't load Issue not present 


One or more audio service isn't running Issue not present 

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running. 

Audio services not responding Issue not present 


6 Audio device is disabled Issue not present 

The audio device you selected is currently turned off in Windows. 
InformationalDevice state 
State information about the audio device. 
State: Enabled 
Status code: 1 
Help link: https://docs.microsoft.com/en-us/previous-versions//aa363230(v=vs.85)?redirectedfrom=MSDN 


6 Low audio device volume Issue not present 

Audio device volume might be too low to hear. 
InformationalVolume level 
Level of volume used for audio playback. 
Volume: 100% 


Audio device muted Issue not present 

Audio can't play if the device is muted. 

Audio device isn't set as default Issue not present 

The default audio device is usually used to play or record sounds on your computer. 

Audio format not set to default Issue not present 


The speaker, headset or headphone is unplugged Issue not present 

An audio device must be plugged in to play or record sound. 


Detection details Expand 

InformationalAudio endpoint 
Type of audio device being diagnosed. 
Endpoint: Speakers 
Headphones 
Headset Earphone 

InformationalInstalled audio devices 
This file contains the details stored in the registry for all installed audio devices. 
File Name: Registry log.reg 

Collection information 
Computer Name: BASSEM-PC 
Windows Version: 10.0 
Architecture: x64 
Time: Monday, September 26, 2016 11:57:46 PM 

Publisher details