Ask a question Report

DVD/CD player doesn't work at all [Solved]

Chondram - Latest answer on Jun 8, 2010 04:25AM
Hello,
My dvd/cd player just stopped working for no apparent reason. I went to device driver and this is is the driver listed: OPTIARC DVD RW AD 7200S ATA DRIVER
Under the general tab this is what it says:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
When I try to "update" the driver, the system tells me I have the correct driver and no further action is needed.
Where can i find this driver and how do I properly install it? I have already tried uninstalling the device and restarting...same messages/problems appear.
Thank you in advance!
Read more 
Answer
+10
moins plus
First, I would try a restore point prior to when you started having trouble with the optical drive. If that doesn't work or you don't have any restore points created then there is another thing you can try. First, create a manual restore point so you can go back if something gets messed up. The go to "run", type in "regedit" without the "". Click on computer in the registry editor then go up to files and export to the desktop so that you have a backup. Now, you want to find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}. This is your cd/dvd. In there you are looking for anything that says "upper filters" "lower filters". Delete whichever ones you have, delete both if they are there. This is a known problem with Vista. Good luck and absolutely make sure you take the 2 minutes and backup the registry as stated above.
chondram- May 14, 2009 06:53AM
Thank you for the advice, but this doesn't work. Going to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}, I can only get as far as: HKEY_LOCAL_MACHINE\SYSTEM. I have even tried to "search" inside HKEY_LOCAL_MACHINE\SYSTEM for {4D36E965-E325-11CE-BFC1-08002BE10318} and nothing matching comes up. Can you offer any other advice please?

Thank you in advance!

OS: Vista
Reply
Nvm- Aug 12, 2009 02:19PM
I have vista and it worked going there.
Reply
LostInTexas- Jan 13, 2010 04:28PM
Fabulous ! I looked for a solution awhile ago and couldn't find one. This worked great - thanks !
Reply
JM- Feb 5, 2010 08:19AM
THANK YOU!!! I have Vista, too, and it also worked for me!! I really appreciate your help/advice.
Reply
prpblem- Jun 3, 2010 08:36PM
I don't under stand ?
Reply
Add comment
Answer
+2
moins plus
go to this site ....it fixed mine in 5 mins had the same problem

http://cr.am/...
Add comment
Answer
+1
moins plus
How can I fis the cd/dvd-Rom when it saya "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"?
Add comment
This document entitled « DVD/CD player doesn't work at all » from CCM (ccm.net) is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.

Not a member yet?

sign-up, it takes less than a minute and it's free!

Members get more answers than anonymous users.

Being a member gives you detailed monitoring of your requests.

Being a member gives you additional options.