Try signing in from the device you use most often [Closed]

Tracy - Nov 16, 2016 at 01:56 PM - Latest reply: GeraldJohnson 4 Posts Friday June 2, 2017Registration date June 3, 2017 Last seen
- Jun 3, 2017 at 03:29 AM
I have two Yahoo accounts, I can log in to secondary but my primary is saying this:

"uh oh! Looks like we can't get you in your account online. Please try signing in from the device you use most often or visit our help."

I NEED this account open. I have personal business I need to attend to using it.
It won't accept my password that I know is correct and recovering password goes to the screen that shows above statement.
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4 replies

0
Helpful
How do you figure out which device you use most often?
Respond to Blahman
GeraldJohnson 4 Posts Friday June 2, 2017Registration date June 3, 2017 Last seen - Jun 3, 2017 at 03:29 AM
-3
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It seems like I don't have any problem having logged in with my yahoo account on my phone and log in as well the same yahoo account on my pc. I have multiple yahoo accounts, one for personal account, the other for my work which are intended for my files and backed up payroll documents and the other one exclusive only for my small business. I really do not log out my personal account on my phone before logging in on my pc and luckily, I can't see any problem with it. Well, I'm just lucky my accounts was not locked out since I know it will be very frustrating.
Respond to GeraldJohnson
Lsie 1 Posts Friday June 2, 2017Registration date June 2, 2017 Last seen - Jun 2, 2017 at 07:32 PM
-11
Helpful
I had the same problem a while ago. Eventually I managed to solve it like this:

Go to https://help.yahoo.com/kb/account

Top right there is an orange bar which says:
"Can't access your account? Sign-in Helper"

Click that and follow the steps explained on the screen to receive a "key" (via your alternative e-mail address or mobile phone) which you have to enter in one of the screens you get.

This got me logged in to my account again.
Respond to Lsie
Ambucias 47760 Posts Monday February 1, 2010Registration dateModeratorStatus December 13, 2017 Last seen - Nov 16, 2016 at 04:12 PM
-25
Helpful
The Yahoo message is very simple, you must login from the very same device and location you usually login either your phone or computer.

You must also logout of the one account before you try to login to the other.