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Toshiba Satellite Cursor is frozen

Ask a question Leelodallasmultipass - Last answered on Nov 28, 2016 at 01:50 PM by KY_WD
Hello,


I have been having this problem for about a month and tried everything from FN 1-9, to rebooting it. Sometimes the cursor disappears at times and It runs windows 8.
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Hello Leelodallasmultipass,

My advice is, when you are able to boot your laptop, to make a full backup of everything valuable stored on the drive, because I suspect that it might be failing. Once you have done that, please check the drive with a specific manufacturer's tool designed to make testings of the health status of the disk, mostly known as a S.M.A.R.T. tests.
After that, you could diagnose the disk with the Windows Command prompt menu.
Open the console in Administrator mode and type the following command:
chkdsk /r
Press enter and wait some time for the drive to be repaired.

Report what happened afterwards, please. Good luck!
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