Toshiba satellite c55t-a5123 leading innovation screen frozen
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prwithjamilynn
-
Nov 28, 2016 at 10:07 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 5, 2016 at 06:17 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 5, 2016 at 06:17 AM
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1 response
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Nov 29, 2016 at 06:01 AM
Nov 29, 2016 at 06:01 AM
Hi prwithjamilynn,
So, right now you are not able to boot into Windows, right? Is it possible to open the BIOS menu? It should not depend on the OS and has to be available all the time, if the hardware is working properly. Have you checked the factory reset button combination (is available for your model)? Check the laptop’s manual for more details. It seems your PC is blocked. Is it under warranty? If it is, contact the seller.
Hope this helps
So, right now you are not able to boot into Windows, right? Is it possible to open the BIOS menu? It should not depend on the OS and has to be available all the time, if the hardware is working properly. Have you checked the factory reset button combination (is available for your model)? Check the laptop’s manual for more details. It seems your PC is blocked. Is it under warranty? If it is, contact the seller.
Hope this helps
Nov 29, 2016 at 10:52 AM
Dec 5, 2016 at 06:17 AM
If BIOS is working normally, try to boot from a Windows installation drive and do a clean Windows installation. If the information on your primary partition is important, you may need to firstly connect the hard drive to a desktop PC and backup all data.