I cannot install Avira (Windows 10)

Ask a question rore999 5Posts Tuesday November 29, 2016Registration date November 30, 2016 Last seen - Last answered on Nov 30, 2016 at 04:16 PM by Ambucias

I saw this topic:

I have a similar problem, I cannot install Avira antivirus. When open Avira setup this message come "a device attached to the system is not functioning" this message come when I try to install Avira or other antiviruses.

You can see the message on this photo:

please help me.
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To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Moderator and Virus/Security Contributor
rore999 5Posts Tuesday November 29, 2016Registration date November 30, 2016 Last seen - Nov 29, 2016 at 05:03 PM
This is the report:
Ambucias 46838Posts Monday February 1, 2010Registration date ModeratorStatus November 18, 2017 Last seen - Nov 29, 2016 at 05:10 PM

Your machine is infected, trojan horse and all, stand by for my instructions after my complete analysis.
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1. Download ZHPFix here

2. Select and copy all of the following bold lines.

Script ZHPFix
G2 - GCE: Preference [User Data\Default] [dogdoihocdkadpalbghcpfafbojcfofa] MyStart New Tab
M0 - MFSP: prefs.js [RAED - wKZd5FQR.default]
O42 - Logiciel: QuickTime 7 - (.Apple Inc..) [HKLM][64Bits] -- {FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}
3 - CFD: 22/02/2016 - [] D -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\QuickTime
3 - CFD: 28/11/2016 - [] D -- C:\ProgramData\KMSAuto
3 - CFD: 31/10/2016 - [0] D -- C:\Users\RAED\AppData\Roaming\HMYGSetting
3 - CFD: 18/03/2016 - [] D -- C:\Users\RAED\AppData\Roaming\PDAppFlex
3 - CFD: 28/11/2016 - [] D -- C:\Users\RAED\AppData\Local\MSfree Inc
O69 - SBI: prefs.js [RAED - wKZd5FQR.default] user_pref("browser.startup.homepage", "")[...]
C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Extensions\dogdoihocdkadpalbghcpfafbojcfofa
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\QuickTime
C:\Users\RAED\AppData\Local\MSfree Inc
C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_app.crossbrowsertesting.com_0.localstorage
C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_app.crossbrowsertesting.com_0.localstorage-journal
O23 - Service: Reimage Real Time Protector (ReimageRealTimeProtector) . (.Reimage® - Reimage Real Time Protection.) - C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe =>.Superfluous.ReimageRepair
SR - Auto [06/11/2016] [ 8016240] Reimage Real Time Protector (ReimageRealTimeProtector) . (.Reimage®.) - C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe =>.Superfluous.ReimageRepair
[MD5.00000000000000000000000000000000] [APT] [Driver Genius Scheduler] (...) -- C:\Program Files (x86)\Driver-Soft\DriverGenius\DriverGenius.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Driver Genius Skip UAC] (...) -- C:\Program Files (x86)\Driver-Soft\DriverGenius\DriverGenius.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [DriverToolkit Autorun] (...) -- C:\Program Files (x86)\DriverToolkit\DriverToolkit.exe (.not file.) [0] (.Activate.) =>.Superfluous.DriverToolkit
[MD5.7A6D3B0ABED7B70A44CF3F743A5F5E15] [APT] [ReimageUpdater] (.Reimage®.) -- C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [8016240] (.Activate.) =>.Superfluous.ReimageRepair
[MD5.00000000000000000000000000000000] [APT] [SidebarExecute] (...) -- C:\Program Files\Windows Sidebar\sidebar.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [{1768B0B0-5588-41B8-B135-BD13FEF3C031}] (...) -- C:\Users\RAED\AppData\Local\Temp\\Setup.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\ActivateWindowsSearch] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\ConfigureInternetTimeService] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\DispatchRecoveryTasks] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\ehDRMInit] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\InstallPlayReady] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\mcupdate] (...) -- C:\WINDOWS\ehome\mcupdate (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\mcupdate_scheduled] (...) -- C:\WINDOWS\ehome\mcupd (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\OCURActivate] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\OCURDiscovery] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\PBDADiscovery] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\PBDADiscoveryW1] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\PBDADiscoveryW2] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\PeriodicScanRetry] (...) -- C:\WINDOWS\ehome\MCUpdate.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\RecordingRestart] (...) -- C:\WINDOWS\ehome\ehrec (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\RegisterSearch] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\ReindexSearchRoot] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Media Center\UpdateRecordPath] (...) -- C:\WINDOWS\ehome\ehPrivJob.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
[MD5.00000000000000000000000000000000] [APT] [Microsoft\Windows\Multimedia\Adobe Flash 202] (...) -- C:\WINDOWS\Adobe Flash 202.exe (.not file.) [0] (.Activate.) =>.Superfluous.Empty
O39 - APT: DriverToolkit Autorun - (.False.) -- C:\WINDOWS\Tasks\DriverToolkit Autorun.job [372] (.Orphan.) =>.Superfluous.DriverToolkit
O39 - APT: ATKOSD2 - (.False.) -- C:\WINDOWS\System32\Tasks\ATKOSD2 [2246] (.Orphan.) =>.Superfluous.Orphan
O39 - APT: Driver Genius Scheduler - (.False.) -- C:\WINDOWS\System32\Tasks\Driver Genius Scheduler [3320] (.Orphan.) =>.Superfluous.Orphan
O39 - APT: Driver Genius Skip UAC - (.False.) -- C:\WINDOWS\System32\Tasks\Driver Genius Skip UAC [2998] (.Orphan.) =>.Superfluous.Orphan
O39 - APT: DriverToolkit Autorun - (.False.) -- C:\WINDOWS\System32\Tasks\DriverToolkit Autorun [2782] (.Orphan.) =>.Superfluous.DriverToolkit
O39 - APT: ReimageUpdater - (.Reimage®.) -- C:\WINDOWS\System32\Tasks\ReimageUpdater [4334] =>.Superfluous.ReimageRepair
O39 - APT: SidebarExecute - (.False.) -- C:\WINDOWS\System32\Tasks\SidebarExecute [2078] (.Orphan.) =>.Superfluous.Orphan
O39 - APT: {1768B0B0-5588-41B8-B135-BD13FEF3C031} - (.False.) -- C:\WINDOWS\System32\Tasks\{1768B0B0-5588-41B8-B135-BD13FEF3C031} [2296] (.Orphan.) =>.Superfluous.Orphan
O4 - HKLM\..\Wow6432Node\Run: [DLLSuite2016] C:\Program Files (x86)\DLL Care\DLLCare.exe (.not file.)
[MD5.7A6D3B0ABED7B70A44CF3F743A5F5E15] - (.Reimage® - Reimage Real Time Protection.) -- C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [8016240] [PID.3248] =>.Superfluous.ReimageRepair
[MD5.B2D9D49EBC2F2716779E5048AE219ECD] - (.Reimage® - Reimage System Protection.) -- C:\Program Files\Reimage\Reimage Protector\ReiSystem.exe [8033136] [PID.4276] =>.Superfluous.ReimageRepair
G0 - GCSP: Preferences [User Data\Default][HomePage] =>.Superfluous.CloudfrontNet
O4 - GS\ProgramsCommon [Public]: vShare Helper.lnk . (.vShare - vShare Helper.) C:\Program Files (x86)\vShare Helper\vShare\vvClient.exe =>.Superfluous.iMedixWeb
O42 - Logiciel: Reimage Protector - (.Reimage.) [HKLM][64Bits] -- Reimage Protector =>.Superfluous.ReimageRepair
HKLM\SOFTWARE\Wow6432Node\ParetoLogic =>.Superfluous.Paretologic
HKCU\SOFTWARE\DriverToolkit =>.Superfluous.DriverToolkit
HKCU\SOFTWARE\ParetoLogic =>.Superfluous.Paretologic
HKCU\SOFTWARE\Reimage =>.Superfluous.ReimageRepair
HKCU\SOFTWARE\vShare Helper =>.Superfluous.iMedixWeb
O43 - CFD: 29/11/2016 - [] D -- C:\Program Files\Reimage =>.Superfluous.ReimageRepair
O43 - CFD: 09/08/2016 - [] D -- C:\Program Files (x86)\DriverToolkit =>.Superfluous.DriverToolkit
O43 - CFD: 02/08/2016 - [] D -- C:\Program Files (x86)\vShare Helper =>.Superfluous.iMedixWeb
O43 - CFD: 09/08/2016 - [] D -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Driver Genius
O43 - CFD: 07/07/2016 - [] D -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kaspersky Security Scan
O43 - CFD: 02/08/2016 - [] D -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\vShare Helper =>.Superfluous.iMedixWeb
O43 - CFD: 10/11/2016 - [] D -- C:\ProgramData\ParetoLogic =>.Superfluous.Paretologic
O43 - CFD: 28/11/2016 - [] D -- C:\ProgramData\Reimage Protector =>.Superfluous.ReimageRepair
O43 - CFD: 29/07/2016 - [] D -- C:\Users\RAED\AppData\Roaming\ParetoLogic =>.Superfluous.Paretologic
O43 - CFD: 18/07/2016 - [0] D -- C:\Users\RAED\AppData\Roaming\systweak =>.Superfluous.Systweak
O43 - CFD: 20/07/2016 - [] D -- C:\Users\RAED\AppData\Local\CrashRpt =>.Superfluous.CrashReports
O43 - CFD: 09/08/2016 - [0] D -- C:\Users\RAED\AppData\Local\DriverToolkit =>.Superfluous.DriverToolkit
O45 - LFCP:[MD5.BFC023C58354C1FA947C8FB2B6CEE5AF] 13/11/2016 A -- C:\WINDOWS\Prefetch\ =>.Superfluous.ReimageRepair
O45 - LFCP:[MD5.D8C3310332D49A586BD4D0585387EC41] 13/11/2016 A -- C:\WINDOWS\Prefetch\ =>.Superfluous.ReimageRepair
C:\WINDOWS\Tasks\DriverToolkit Autorun.job =>.Superfluous.DriverToolkit
C:\WINDOWS\System32\Tasks\DriverToolkit Autorun =>.Superfluous.DriverToolkit
HKLM\SOFTWARE\Wow6432Node\ParetoLogic =>.Superfluous.Paretologic
HKCU\SOFTWARE\DriverToolkit =>.Superfluous.DriverToolkit
HKCU\SOFTWARE\ParetoLogic =>.Superfluous.Paretologic
HKCU\SOFTWARE\Reimage =>.Superfluous.ReimageRepair
HKCU\SOFTWARE\vShare Helper =>.Superfluous.iMedixWeb
C:\Program Files (x86)\DriverToolkit =>.Superfluous.DriverToolkit
C:\Program Files (x86)\vShare Helper =>.Superfluous.iMedixWeb
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\vShare Helper =>.Superfluous.iMedixWeb
C:\ProgramData\ParetoLogic =>.Superfluous.Paretologic
C:\ProgramData\Reimage Protector =>.Superfluous.ReimageRepair
C:\Users\RAED\AppData\Roaming\ParetoLogic =>.Superfluous.Paretologic
C:\Users\RAED\AppData\Roaming\systweak =>.Superfluous.Systweak
C:\Users\RAED\AppData\Local\CrashRpt =>.Superfluous.CrashReports
C:\Users\RAED\AppData\Local\DriverToolkit =>.Superfluous.DriverToolkit
C:\WINDOWS\Prefetch\ =>.Superfluous.ReimageRepair
C:\WINDOWS\Prefetch\ =>.Superfluous.ReimageRepair
C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_wix-instantsearchplus-ssl.akamaized.net_0.localstorage =>.Superfluous.AkamaiHD
C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_wix-instantsearchplus-ssl.akamaized.net_0.localstorage-journal =>.Superfluous.AkamaiHD

3 Close all applications and open ZHP Fix

4. Click on the Import button and the lines will automatically paste themselves.

5. Click on the Go button to clean

6. Confirm by clicking OK

7. ZHP Fix will ask if you wish to empty the bin, click on your may take time

8. A report will appear on your desktop and on C:\ZHP\ZHPFix[R1].txt which you can copy and paste in your reply.

Good luck
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This is the report:

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015
Fichier d'export Registre :
Run by RAED at 11/29/2016 2:40:45 PM
High Elevated Privileges : OK
Windows 8 Home Premium Edition, 64-bit Service Pack 1 (10586)

Recycle Bin emptied (07mn AMs)
Prefetcher emptied

========== Software ==========
REMOVES: QuickTime 7

========== Process memory ==========
REMOVES: Memory Process: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_app.crossbrowsertesting.com_0.localstorage
REMOVES: Memory Process: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_app.crossbrowsertesting.com_0.localstorage-journal
REMOVES Reboot: Memory Process: C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe
REMOVES: Memory Process: C:\Program Files\Reimage\Reimage Protector\ReiSystem.exe

========== Registry keys ==========
REMOVES: [HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}]
REMOVES: Service: ReimageRealTimeProtector
REMOVES: HKLM\SOFTWARE\Wow6432Node\ParetoLogic

========== Registry values ==========
ABSENT value Standard Profile: FirewallRaz :
ABSENT value Domain Profile: FirewallRaz :
REMOVES: FirewallRaz (Public) : TCP Query User{983F4B93-076C-4146-8D2D-347A4B92EE10}C:\program files\java\jre1.8.0_91\bin\java.exe
REMOVES: FirewallRaz (Public) : UDP Query User{C30FD35A-466A-4777-AE96-7E14F7DCBBF9}C:\program files\java\jre1.8.0_91\bin\java.exe
REMOVES RunValue: DLLSuite2016

========== Preferences browser ==========
REMOVES Folder Chrome: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Extensions\dogdoihocdkadpalbghcpfafbojcfofa
REMOVES Mozilla Pref:
REMOVES Mozilla Pref: user_pref("browser.startup.homepage", "")[...]

========== Folders ==========
Deletes temporary Windows (0)
REMOVES Flash Cookies (0)
REMOVES: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Extensions\dogdoihocdkadpalbghcpfafbojcfofa
REMOVES: c:\programdata\kmsauto
REMOVES: c:\users\raed\appdata\roaming\hmygsetting
REMOVES: c:\users\raed\appdata\roaming\pdappflex
REMOVES: c:\users\raed\appdata\local\msfree inc
REMOVES: C:\Program Files\Reimage
REMOVES: C:\Program Files (x86)\DriverToolkit
REMOVES: C:\Program Files (x86)\vShare Helper
REMOVES: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Driver Genius
REMOVES: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Kaspersky Security Scan
REMOVES: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\vShare Helper
REMOVES: C:\ProgramData\ParetoLogic
REMOVES: C:\ProgramData\Reimage Protector
REMOVES: C:\Users\RAED\AppData\Roaming\ParetoLogic
REMOVES: C:\Users\RAED\AppData\Roaming\systweak
REMOVES: C:\Users\RAED\AppData\Local\CrashRpt
REMOVES: C:\Users\RAED\AppData\Local\DriverToolkit

========== Files ==========
Deletes temporary Windows (0) (0 octets)
REMOVES Flash Cookies (0) (0 octets)
REMOVES: c:\program files\reimage\reimage protector\reiguard.exe
REMOVES Reboot: c:\windows\system32\tasks\atkosd2
REMOVES: c:\windows\prefetch\
REMOVES: c:\windows\prefetch\
REMOVES: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_wix-instantsearchplus-ssl.akamaized.net_0.localstorage
REMOVES: C:\Users\RAED\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_wix-instantsearchplus-ssl.akamaized.net_0.localstorage-journal

========== Scheduled task ==========
REMOVES: Driver Genius Scheduler
REMOVES: Driver Genius Skip UAC
REMOVES: DriverToolkit Autorun
REMOVES: ReimageUpdater
REMOVES: ReimageUpdater
REMOVES: SidebarExecute
REMOVES: {1768B0B0-5588-41B8-B135-BD13FEF3C031}

========== Other ==========
NON-TREATY 3 - CFD: 22/02/2016 - [] D -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\QuickTime
NON-TREATY 3 - CFD: 28/11/2016 - [] D -- C:\ProgramData\KMSAuto
NON-TREATY 3 - CFD: 31/10/2016 - [0] D -- C:\Users\RAED\AppData\Roaming\HMYGSetting
NON-TREATY 3 - CFD: 18/03/2016 - [] D -- C:\Users\RAED\AppData\Roaming\PDAppFlex
NON-TREATY 3 - CFD: 28/11/2016 - [] D -- C:\Users\RAED\AppData\Local\MSfree Inc

========== Summary ==========
4 : Process memory
9 : Registry keys
5 : Registry values
19 : Folders
8 : Files
1 : Software
3 : Preferences browser
7 : Scheduled task
5 : Other

End of clean in 01mn AMs

========== Path to file report ==========
C:\Users\RAED\AppData\Roaming\ZHP\ZHPFix[R1].txt - 11/29/2016 2:40:53 PM [4791]
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Great !

I suggest that you now get a fresh genuine copy of Avira and install it.

Let me know.
Leave a comment
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Unfortunately, nothing happen
I cannot install Avira. The same message come.
Also, there are some of the symptoms that I have not mentioned above. For example:
I cannot enable Windows update
I cannot open windows strat menu
Sometimes when I open some apps this message come "Access is denied"
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To enable Windows update:

Step 1: Lauch Run by Windows+R, type services.msc and tap OK.

Step 2: Open Windows Update in the services.

Step 3: Click the down arrow on the right of Startup type, choose Automatic (or Manual) in the list and hit OK to have Windows Update enabled.

What are the "applications" for which you are denied access ?

What do you mean by Windows strat menu ?
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Ok, I l launched windows update.

What are the "applications" for which you are denied access ?
I do not remember. but now I try to change Startup type of Avira scheduler in services to Manual and the message come.

(I have old Avira installed in my device but it does not work for this reason i try to install Avira again)

What do you mean by Windows strat menu ?
see the photo:

the problem was only with windows button and search windows but now the same problem with wifi icon, sound icon and battery icon.

When I open settings to view the available wifi networks an error message come (see the photo):
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Here are my suggestions:

Instead of reinstalling Avira, try updating it. It is the free Avira or Avira pro ?

Ensure that when you open Avira you must do so as administrator even if you are the only person using the computer.

If you have the free Avira, and still encounter problems with Avira, why don't you remove it and replace it with Avast which is just as efficient?

Concerning your windows problem, have you updated it ? Several updates were issued for Windows 10 repairing issues.

Have you checked your network status and tasks ?

Is your Windows 10 genuine ?
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