Win10 HP Laptop won't recognize HP external optical drive
Ask a questionvanbutan1PostsTuesday November 29, 2016Registration date
November 29, 2016
Last seen - Last answered on Nov 30, 2016 at 05:03 PM
I have a 2016 HP Spectre Notebook, product Number T9Y18AV. It has two USBc ports. I am trying to connect an HP External USB DVDRW Drive, Product number: F2B56UT.
Windows explorer shows HP DVD assigned to the letter Z:. When I clecik on that drive, I get the error message, "To gain access to this folder you will need to use the security tab." There is however, no clear action to be taken on the security tab.
I have tested the laptop's USB drive and they are working fine with flashdrives.
How can I get the laptop to recognize and be able to use the external drive?