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Forgotten password

Ask a question Ann - Last answered on Nov 30, 2016 at 07:27 AM
Hello,

I forgot my password and I don't have any access on my phone #, Please advise if there has a chance to retrieved my account?
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Hello

To help you, we must know if
When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?
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