To get a solution for Black screen after start
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Wasim Akram
-
Dec 20, 2016 at 09:48 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Dec 20, 2016 at 11:22 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Dec 20, 2016 at 11:22 AM
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1 response
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
Updated by KY_WD on 20/12/16 at 11:28 AM
Updated by KY_WD on 20/12/16 at 11:28 AM
Hello Wasim,
Did you connect the laptop to an external monitor to see if there would be any video signal going out from it? If not, try it and if it does go out, probably you will have to make an LCD inverter replacement. If there's nothing showing either on external monitor nor display, but the fans are still working, the problem that you have may be due to the failure of the video chip. In some cases, after much of a use and less cooling the GPU which is responsible for video signal transmission get unsolders, the thermic paste goes away and it gets unsoldered, therefore the screen doesn't show anything. If you have some knowledge of notebooks' hardware you can change the paste yourself by opening the laptop and check if the chipset that is next to the processor has got unsoldered or you can bring your laptop to a technician to get it soldered again.
Good luck!
Western Digital representative
Did you connect the laptop to an external monitor to see if there would be any video signal going out from it? If not, try it and if it does go out, probably you will have to make an LCD inverter replacement. If there's nothing showing either on external monitor nor display, but the fans are still working, the problem that you have may be due to the failure of the video chip. In some cases, after much of a use and less cooling the GPU which is responsible for video signal transmission get unsolders, the thermic paste goes away and it gets unsoldered, therefore the screen doesn't show anything. If you have some knowledge of notebooks' hardware you can change the paste yourself by opening the laptop and check if the chipset that is next to the processor has got unsoldered or you can bring your laptop to a technician to get it soldered again.
Good luck!
Western Digital representative
