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I cant reset Yahoo mail password

Ask a question Christine Wilson - Last answered on Jan 11, 2017 at 04:34 PM by Ambucias
Hello,
I have Yahoo open on my mobile. Forgot password, can't sign in on lap top. Reset page says my cell phone # is wrong - it is correct. What is the correct format for cell #

When I set my account up I am unsure if I added an alternative email address but I did enter a cell phone # which I have used before you reset my password. Today it says that it doesn't recognise this phone number. I know its right do I can only assume the system is requiring the number to be formated in a different way
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Hello
To help you, we must know if (yes or no):

When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?
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