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Laptop is Turned on but having a Black Screen

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Corbir_protos Posts 4 Registration date Sunday February 12, 2017 Status Member Last seen February 15, 2017 - Updated by Corbir_protos on 13/02/17 at 12:46 AM
Corbir_protos Posts 4 Registration date Sunday February 12, 2017 Status Member Last seen February 15, 2017 - Feb 15, 2017 at 07:55 PM
My friends Laptop crashed and show blue screen with error DRIVER_IRQL_NOT_LESS_OR_EQUAL
after I restart the laptop nothing appears in the screen..total black...what could be the problem and solution?
thank you for your response..badly needed.
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2 responses

Answer 1 / 2
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Feb 13, 2017 at 03:53 AM
Hi Corbir_protos,

Could you please give us more details what happened with the laptop? Is there any physical damage?
If the PC cannot start, there may be a power related issue. I would start by testing with another power cable. Another option is to disconnect power cable and battery and hold the power button for 20 seconds. Reconnect the cable and try to boot again. Any changes?
If you still cannot turn on the PC, you may need to seek assistance from a technician. There may be a hardware issue.

Hope this helps

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Corbir_protos Posts 4 Registration date Sunday February 12, 2017 Status Member Last seen February 15, 2017
Feb 13, 2017 at 04:51 AM
Yes I've done it already..nothings come up..I'll think maybe it's hardware issue..thank you for your response..
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Corbir_protos Posts 4 Registration date Sunday February 12, 2017 Status Member Last seen February 15, 2017
Feb 14, 2017 at 09:15 PM
My friend bought this second hand ACER Extensa 4620.My friend says that the laptop just crash and shows the blue screen with DRIVER_IRQL_NOT_LESS_OR_EQUAL error when he was using it(just using MS word)..that's all that happens..I tried reinstalling Windows 7 but when the windows is loading the files it's just hang..so I can't reinstall the windows...I don't know what to do anymore.
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155 > Corbir_protos Posts 4 Registration date Sunday February 12, 2017 Status Member Last seen February 15, 2017
Feb 15, 2017 at 05:28 AM
This looks like a hardware issue. Sometimes these are tough to handle, especially when it comes to laptops. The best thing to do is to try to remove the RAM memory and replace it with another one. This could be a memory problem. I advised you to seek assistance from a technician, because they usually have spare parts and may be able to test on your PC without you having to buy the parts.
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Corbir_protos Posts 4 Registration date Sunday February 12, 2017 Status Member Last seen February 15, 2017 > R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017  
Feb 15, 2017 at 07:55 PM
Thank you for all your responses.
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Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Feb 13, 2017 at 04:58 AM
Hi

Here is a Microsoft way to troubleshoot your issue.

https://answers.microsoft.com/en-us/windows/forum/all/windows-7-blue-screen-driverirqlnotlessorequal/018fd6e7-c503-4241-9a7f-e67177bc3e50

Good luck
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