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PC not booting fully

Ask a question ocarinaman7 3Posts Friday March 17, 2017Registration date March 17, 2017 Last seen - Last answered on Mar 17, 2017 at 05:49 PM by Ambucias
so my tower boots up and the moniter starts to boot up then it's stuck at a sort of command prompt but all my keyboard presses do nothing, any help please?
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What is the make and model ?

What is your operating system ?

What is your antivirus ?

When did the problem start ? Did you add new software or hardware ?
ocarinaman7 3Posts Friday March 17, 2017Registration date March 17, 2017 Last seen - Mar 17, 2017 at 05:18 PM
it's a Cyber Power PC, OS is Windows 10, and it started a couple days ago, I have Malwarebytes, and when I powered it up that happened
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Hi

I don't mean to alarm you but if the same thing would happen to me with a gaming computer I would panic.

I would like to know what the command prompt says, but since you can't tell me, my educated guess is that there is a hardware or OS malfunction.

If I were you, I would first try to reset to factory settings. We at CCM have faq on how to reset almost all computer brands to factory settings except Cyber Power.

You may contact Cyber Power here:

Tech Support 888-900-5180/877-876-4965 or 626-869-0228.

Email:techsupport@cyberpowerpc.com

Good luck
ocarinaman7 3Posts Friday March 17, 2017Registration date March 17, 2017 Last seen - Mar 17, 2017 at 05:46 PM
thank you
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Ambucias 44903Posts mardi 2 février 2010Registration date ModeratorStatus September 25, 2017 Last seen - Mar 17, 2017 at 05:49 PM
Thanks for your feedback.

I would appreciate some news as we would like to know if factory restore was successful. We could include Cyber Power in our How-to's.
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