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Unable to access emails

Ask a question Olivia - Last answered on Mar 18, 2017 at 04:49 AM by Ambucias
Hello, I am unable to refresh my emails and can't remember my password or security questions. The last time I had emails was in February. Please could you advise as to what I should do.
Thanks




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Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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