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Ask a question CCassidy 4Posts Wednesday April 5, 2017Registration date April 16, 2017 Last seen - Last answered on Apr 16, 2017 at 12:36 PM by CCassidy
Is anyone here a programmer or a software developer?

We have a CRM in place (Zoho) and we'd like to know if it's possible for us to link it with Shoretel. This way, calls that come in and out can be monitored using one system instead of looking into two systems.
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Hello, CCassidy.

I understand you're interested in CRM-phone integration or CTI: https://en.wikipedia.org/wiki/Computer_telephony_integration</code>

Tenfold can link Zoho with Shoretel and over 150 phone systems. You can take a look at this reference here: https://www.tenfold.com/integrations/zoho/shoretel
CCassidy 4Posts Wednesday April 5, 2017Registration date April 16, 2017 Last seen - Apr 16, 2017 at 12:36 PM
Yes, that's correct. Will consider them in the future. I forgot to mention we only have a few agents working the phones so I'm not quite sure if such sophisticated technology would work for us.
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