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VAIO Black screen

Ask a question MimiOklahoma 2Posts Thursday April 13, 2017Registration date April 13, 2017 Last seen - Last answered on Apr 13, 2017 at 09:32 PM by Helper.NeedHelp
My VAIO desk top plays windows start up music but it doesn't get to Log In screen and the screen is just black!
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Is this a windows 10?
MimiOklahoma 2Posts Thursday April 13, 2017Registration date April 13, 2017 Last seen - Apr 13, 2017 at 09:16 PM
Yes, it was upgraded to Windows 10 last year. Didn't use it much since then. The computer has been off for a few months. I tried to use tonight and all I got was this black screen and the pointer arrow!
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Helper.NeedHelp 288Posts Saturday July 23, 2016Registration date April 20, 2017 Last seen - Apr 13, 2017 at 09:32 PM
Ctrl + Alt + Delete and go on task manager and run "explorer.exe" in the file section
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