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Dell inspiron 17 5000 series - can not boot

Ask a question warcatz 1Posts Tuesday April 18, 2017Registration date April 18, 2017 Last seen
There was post that i was trying to follow between blakerman and brian green see below.Hi,
I have an Inspiron 15 5000 series and I was having trouble with the display. I turn on my laptop and then I login but after I login all I see is my mouse icon with nothing else. I tried a solution that I found on here earlier but now my laptop won't turn on. Any solutions for either of my problems would be greatly appreciated.
Thanks

From brian green
Ok - its great that your machine is not dead!

Can you start it in safe mode? ... to get there try this -

1) When you boot to the login screen, hold down the SHIFT key and click on Restart. This will take you to the troubleshooting option screen where you can enable Safe Mode.
2) Click on the Troubleshoot button.
3) Select Advanced Options.
4) Now choose the Windows Startup Settings option.
5) Finally hit the Restart button.

This should let you into the Advanced Boot Options screen. Choose Safe Mode (using the arrow keys) and hit the Enter Key. When it eventually opens dont worry if the icons look big and the screen shows wierd colours - it may be using different graphice settings in Safe Mode.

If you get there and you can see a desktop and the start button works then it is possibly a startup program/service that is causing this issue - perhaps you installed new software, or a driver has been updated. You can try now to use System Restore to take oyu to a time where you know the machine worked. I prefer to use the restore point before the date you know works. It might also be worth performing a virus check before the restore - assuming it lets you.

Let me know how you get on.

Me- I got into safe and got to system restore but after rebooting i'm back to the same old problem back to the black screen with the 5 dots rotating and a visible mouse. If somebody can help me please.

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