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My Acer Aspire E15 is completely stuck

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alitt Posts 1 Registration date Friday May 12, 2017 Status Member Last seen May 12, 2017 - May 12, 2017 at 12:51 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - May 18, 2017 at 07:56 PM
I have an acer Aspire E15 and it got stuck. The wifi symbol first disappeared then when I restarted it got stuck. I have tried booting it to no avail. When it starts with the "acer explore beyond limits" caption, it rotates for only a short time and then stops with only one dot and hangs forever. Please help!!! I bought it with Windows 8.1 installed on it and I updated to Windows 10 about a year ago. Last September, Windows 10 was updated to the 1607 version.
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
May 18, 2017 at 07:56 PM
It's possible the hard drive or motherboard has failed. Only a PC Tech with physical access the hardware can diagnose the problem.

Good Luck
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