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8 responses
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
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Moderator
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11,169
Jun 2, 2017 at 04:33 AM
Jun 2, 2017 at 04:33 AM
Tell us what all that it says on the bsod.
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,169
Jun 3, 2017 at 05:22 AM
Jun 3, 2017 at 05:22 AM
Hello
Please:
1. boot in safe mode with networking
2.Download the following on your desktop:
http://www.nirsoft.net/utils/bluescreenview.zip
Unzip the file
Double click on BlueScreenView.exe
At the end of the scan, click on edit and then on select all
Go on file and click on save selected items
Save the log as bsod.txt
Open bsod.txt, copy and paste here
Please:
1. boot in safe mode with networking
2.Download the following on your desktop:
http://www.nirsoft.net/utils/bluescreenview.zip
Unzip the file
Double click on BlueScreenView.exe
At the end of the scan, click on edit and then on select all
Go on file and click on save selected items
Save the log as bsod.txt
Open bsod.txt, copy and paste here
==================================================
Dump File : 060317-20233-01.dmp
Crash Time : 6/3/2017 7:22:42 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`05839010
Parameter 2 : fffff880`03e0926c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060317-20233-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,352
Dump File Time : 6/3/2017 7:23:37 AM
==================================================
==================================================
Dump File : 052617-23025-01.dmp
Crash Time : 5/26/2017 6:36:05 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06922010
Parameter 2 : fffff880`0406826c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052617-23025-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,352
Dump File Time : 5/26/2017 6:37:24 PM
==================================================
==================================================
Dump File : 052517-19983-01.dmp
Crash Time : 5/25/2017 9:23:26 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06925290
Parameter 2 : fffff880`03f3d26c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052517-19983-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,352
Dump File Time : 5/25/2017 9:24:20 AM
==================================================
==================================================
Dump File : 051317-23181-01.dmp
Crash Time : 5/12/2017 4:55:34 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0427a2c0
Parameter 2 : fffff880`02d7126c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051317-23181-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,304
Dump File Time : 5/13/2017 10:15:58 PM
==================================================
==================================================
Dump File : 051017-20217-01.dmp
Crash Time : 5/10/2017 9:07:43 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`05977310
Parameter 2 : fffff880`0400926c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051017-20217-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,304
Dump File Time : 5/10/2017 9:08:26 PM
==================================================
==================================================
Dump File : 050917-22339-01.dmp
Crash Time : 5/9/2017 4:17:57 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06e66010
Parameter 2 : fffff880`0422f26c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050917-22339-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,304
Dump File Time : 5/9/2017 4:18:50 PM
==================================================
==================================================
Dump File : 111215-25459-01.dmp
Crash Time : 11/12/2015 10:30:47 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : fffff6fc`40008580
Parameter 2 : ffffffff`c0000185
Parameter 3 : 00000000`0b067860
Parameter 4 : fffff880`010b093c
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+1e93c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111215-25459-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 288,808
Dump File Time : 11/12/2015 10:32:06 PM
==================================================
==================================================
Dump File : 032615-15506-01.dmp
Crash Time : 3/26/2015 9:18:31 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x1000009f
Parameter 1 : 00000000`00000004
Parameter 2 : 00000000`00000258
Parameter 3 : fffffa80`042d5680
Parameter 4 : fffff800`048154d0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7577a
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+7577a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032615-15506-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 480,968
Dump File Time : 3/26/2015 9:19:39 AM
==================================================
==================================================
Dump File : 022315-18829-01.dmp
Crash Time : 2/23/2015 1:37:30 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00235c62
Parameter 3 : fffff880`09e26d70
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+225c62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+6f880
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022315-18829-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281,208
Dump File Time : 2/23/2015 1:38:14 AM
==================================================
==================================================
Dump File : 112914-24024-01.dmp
Crash Time : 11/29/2014 9:36:26 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00186483
Parameter 3 : fffff880`07698030
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c6483
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+6f880
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112914-24024-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281,208
Dump File Time : 11/29/2014 9:37:19 PM
==================================================
==================================================
Dump File : 012713-15912-01.dmp
Crash Time : 1/27/2013 11:13:02 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`03a9e060
Parameter 3 : fffff800`00b9c4d8
Parameter 4 : fffffa80`066a02f0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012713-15912-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 707,696
Dump File Time : 1/27/2013 11:13:38 AM
==================================================
here...thanks
Dump File : 060317-20233-01.dmp
Crash Time : 6/3/2017 7:22:42 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`05839010
Parameter 2 : fffff880`03e0926c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060317-20233-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,352
Dump File Time : 6/3/2017 7:23:37 AM
==================================================
==================================================
Dump File : 052617-23025-01.dmp
Crash Time : 5/26/2017 6:36:05 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06922010
Parameter 2 : fffff880`0406826c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052617-23025-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,352
Dump File Time : 5/26/2017 6:37:24 PM
==================================================
==================================================
Dump File : 052517-19983-01.dmp
Crash Time : 5/25/2017 9:23:26 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06925290
Parameter 2 : fffff880`03f3d26c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052517-19983-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,352
Dump File Time : 5/25/2017 9:24:20 AM
==================================================
==================================================
Dump File : 051317-23181-01.dmp
Crash Time : 5/12/2017 4:55:34 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0427a2c0
Parameter 2 : fffff880`02d7126c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051317-23181-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,304
Dump File Time : 5/13/2017 10:15:58 PM
==================================================
==================================================
Dump File : 051017-20217-01.dmp
Crash Time : 5/10/2017 9:07:43 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`05977310
Parameter 2 : fffff880`0400926c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051017-20217-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,304
Dump File Time : 5/10/2017 9:08:26 PM
==================================================
==================================================
Dump File : 050917-22339-01.dmp
Crash Time : 5/9/2017 4:17:57 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06e66010
Parameter 2 : fffff880`0422f26c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050917-22339-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 423,304
Dump File Time : 5/9/2017 4:18:50 PM
==================================================
==================================================
Dump File : 111215-25459-01.dmp
Crash Time : 11/12/2015 10:30:47 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : fffff6fc`40008580
Parameter 2 : ffffffff`c0000185
Parameter 3 : 00000000`0b067860
Parameter 4 : fffff880`010b093c
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+1e93c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111215-25459-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 288,808
Dump File Time : 11/12/2015 10:32:06 PM
==================================================
==================================================
Dump File : 032615-15506-01.dmp
Crash Time : 3/26/2015 9:18:31 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x1000009f
Parameter 1 : 00000000`00000004
Parameter 2 : 00000000`00000258
Parameter 3 : fffffa80`042d5680
Parameter 4 : fffff800`048154d0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7577a
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+7577a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032615-15506-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 480,968
Dump File Time : 3/26/2015 9:19:39 AM
==================================================
==================================================
Dump File : 022315-18829-01.dmp
Crash Time : 2/23/2015 1:37:30 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00235c62
Parameter 3 : fffff880`09e26d70
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+225c62
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+6f880
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022315-18829-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281,208
Dump File Time : 2/23/2015 1:38:14 AM
==================================================
==================================================
Dump File : 112914-24024-01.dmp
Crash Time : 11/29/2014 9:36:26 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00186483
Parameter 3 : fffff880`07698030
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c6483
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+6f880
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112914-24024-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281,208
Dump File Time : 11/29/2014 9:37:19 PM
==================================================
==================================================
Dump File : 012713-15912-01.dmp
Crash Time : 1/27/2013 11:13:02 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`03a9e060
Parameter 3 : fffff800`00b9c4d8
Parameter 4 : fffffa80`066a02f0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012713-15912-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 707,696
Dump File Time : 1/27/2013 11:13:38 AM
==================================================
here...thanks
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,169
Jun 3, 2017 at 05:53 AM
Jun 3, 2017 at 05:53 AM
Hello
Thanks for the log.
What is your operating system?
Thanks for the log.
What is your operating system?
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,169
>
Yhan
Jun 3, 2017 at 06:01 AM
Jun 3, 2017 at 06:01 AM
Sorry two more questions
1. Have you recently installed a new programme and if so which one?
2. Have you installed the most recent Windows updates for your Win 7?
1. Have you recently installed a new programme and if so which one?
2. Have you installed the most recent Windows updates for your Win 7?
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
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11,169
Jun 3, 2017 at 06:15 AM
Jun 3, 2017 at 06:15 AM
Be prepared, this may require several steps to solve the issue.
1. Update all of your peripheral drivers.
2. Restore your system to a previous restore point, to a point before the problem occurred.
3. Go to command prompt type: sfc /scannow and press enter
4. In command prompt type chkdsk /f and press enter
5. If you still get the BSOD...
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
1. Update all of your peripheral drivers.
2. Restore your system to a previous restore point, to a point before the problem occurred.
3. Go to command prompt type: sfc /scannow and press enter
4. In command prompt type chkdsk /f and press enter
5. If you still get the BSOD...
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,169
>
Yhan
Jun 3, 2017 at 06:38 AM
Jun 3, 2017 at 06:38 AM
Hi
I will be offline for about 10 hours, so I will get back to you as soon as possible.
Good luck
I will be offline for about 10 hours, so I will get back to you as soon as possible.
Good luck
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,169
>
Yhan
Jun 3, 2017 at 04:55 PM
Jun 3, 2017 at 04:55 PM
The file you uploaded is empty and it's not a text file.
Didn't find the answer you are looking for?
Ask a question
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,169
Jun 4, 2017 at 05:44 AM
Jun 4, 2017 at 05:44 AM
Hi again,
As I suspected, your machine is badly infected with unwanted software, hijackers and heuristic malware. I suggest that you are not careful as to what you download from the web and your Avira antivirus will not prevent or detect everything.
Please download ZHP Cleaner
https://nicolascoolman.eu
Click on "Telecharger"
Run the cleaning tool (click on scanner, then on "nettoyer or clean"
Finally, please run another ZHP Diag report and upload it as you did before.
Your BSOD episodes should now have come to an end.
Good luck
As I suspected, your machine is badly infected with unwanted software, hijackers and heuristic malware. I suggest that you are not careful as to what you download from the web and your Avira antivirus will not prevent or detect everything.
Please download ZHP Cleaner
https://nicolascoolman.eu
Click on "Telecharger"
Run the cleaning tool (click on scanner, then on "nettoyer or clean"
Finally, please run another ZHP Diag report and upload it as you did before.
Your BSOD episodes should now have come to an end.
Good luck
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Yhan
Jun 4, 2017 at 05:23 PM
Jun 4, 2017 at 05:23 PM
Did you do the commands
sfc /scannow and chkdsk /r
sfc /scannow and chkdsk /r
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Jun 4, 2017 at 05:25 PM
Jun 4, 2017 at 05:25 PM
Please, do not use Mediafire anymore. Thanks.
Oh sorry about that... I did do those command and it gave me these...
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\User>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Users\User>chkdsk /r
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y
This volume will be checked the next time the system restarts.
C:\Users\User>
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\User>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Users\User>chkdsk /r
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y
This volume will be checked the next time the system restarts.
C:\Users\User>
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Jun 5, 2017 at 05:57 AM
Jun 5, 2017 at 05:57 AM
Hi
Looks like some files are corrupt, drivers I would say.
Microsoft has published fixes for 0x0000003b and 0x0000009f
https://support.microsoft.com/en-us/windows/this-hotfix-is-no-longer-available-24b7929a-eacd-c259-f6fa-d626aad3236a
https://support.microsoft.com/en-us/windows/this-hotfix-is-no-longer-available-24b7929a-eacd-c259-f6fa-d626aad3236a
You may wish to run them
Looks like some files are corrupt, drivers I would say.
Microsoft has published fixes for 0x0000003b and 0x0000009f
https://support.microsoft.com/en-us/windows/this-hotfix-is-no-longer-available-24b7929a-eacd-c259-f6fa-d626aad3236a
https://support.microsoft.com/en-us/windows/this-hotfix-is-no-longer-available-24b7929a-eacd-c259-f6fa-d626aad3236a
You may wish to run them
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Jun 5, 2017 at 05:59 PM
Jun 5, 2017 at 05:59 PM
Perhaps that the the next best thing is to restore your system to a previous restore point, before the problem occured. You should not lose any data.
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Yhan
Jun 5, 2017 at 06:15 PM
Jun 5, 2017 at 06:15 PM
The other option is to update all of your drivers.
Also ensure you have installed all of operating system's update.
Also ensure you have installed all of operating system's update.
Okay okay, I'll guess I'll do that one first in a repair shop since I don't know how.. Thank you so much... Oh one more question... are all HDD the same I mean in size and shape and if not. What kind of HDD I should buy for my laptop? Because I better prepare myself if ever it wont work with those options. Thank you for your help :)
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Jun 6, 2017 at 04:30 AM
Jun 6, 2017 at 04:30 AM
Yhan
Yes, the HDD are the same for laptops.
Before you go through the expense of a new disk, why don't you restore your laptop to factory settings, like when you took out of the box ?
Here is how:
1. Save all your data in an external drive or in another partition different of C: because you'll lose everything after the system recovery.
2.You may access HP Recovery Manager at any time by restarting the computer and pressing F11 repeatedly before the Windows logo screen appears.
On the System Recovery panel, click Next.
PC Recovery will display "Backing up user data and settings."
PC Recovery will begin recovering Windows and application files.
PC Recovery will begin recovering user data and settings.
Upon completion, PC Recovery will display "The PC Recovery was successfully completed. Click restart to restart your PC or click Turn Off to turn off the PC. Click Restart.
Good luck
Yes, the HDD are the same for laptops.
Before you go through the expense of a new disk, why don't you restore your laptop to factory settings, like when you took out of the box ?
Here is how:
1. Save all your data in an external drive or in another partition different of C: because you'll lose everything after the system recovery.
2.You may access HP Recovery Manager at any time by restarting the computer and pressing F11 repeatedly before the Windows logo screen appears.
On the System Recovery panel, click Next.
PC Recovery will display "Backing up user data and settings."
PC Recovery will begin recovering Windows and application files.
PC Recovery will begin recovering user data and settings.
Upon completion, PC Recovery will display "The PC Recovery was successfully completed. Click restart to restart your PC or click Turn Off to turn off the PC. Click Restart.
Good luck
Jun 2, 2017 at 07:42 PM
Here's what it says
Technical Information:
Please help me :(