Typically, this means, the hard drive is not spinning up, or a boot sector file is corrupted. Without a repair disk, or USP device, and a little PC knowledge to be able to boot into a USB device, there is nothing the typical user can do to recover from these type of issues.
Member requests are more likely to be responded to.
Members can monitor the statuses of their requests from their account pages.
A CCM membership gives you access to additional options.