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Forgot Password and Changed my Phone Number

Ask a question Linzp03 - Last answered on Jun 18, 2017 at 05:04 AM by Ambucias
I forgot my password and the only recovery info I registered with my account was my phone number that I just changed yesterday.
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Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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