Samsung A3 set on direction Lock and need reset backup pin

Ask a question Dogmatix1 1Posts Sunday June 18, 2017Registration date June 18, 2017 Last seen - Last answered on Jun 18, 2017 at 05:03 PM by Ambucias

when my daughter set up Direction Lock on her Samsung A3 (2016), as required, she set up a Backup PIN. Now, she cannot remember the directions she used and cannot unlock the phone. We have tried various direction lock combinations, and are now at the "wait 16 minutes" stage.

We have not seen any way to use this Backup PIN.

Surely, at some stage, the phone should give the option to use the Backup PIN? Otherwise, what was the point in being required to set one?

If we finally do unlock the phone with the backup pin, how can we disable/replace the direction lock without knowing the pattern?
plus moins

To replace the direction lock:

1. Tap "Apps" and then "Settings".
2. Scroll down until you get to the "Personal" category and tap "Lock Screen".
3. Next tap "Screen Lock". This will allow you to change the methods used.
4. Enter your current password/pin/etc. (depending on what method you have used).
5. Tap "Continue" (if needed/asked).
6. Now change the type of lock setting you wish to use.
Leave a comment

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!