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MFC-J6930 cant set scan options from device when scanning to pc

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Giedrius123 Posts 2 Registration date Wednesday July 5, 2017 Status Member Last seen July 6, 2017 - Jul 5, 2017 at 08:29 AM
Giedrius123 Posts 2 Registration date Wednesday July 5, 2017 Status Member Last seen July 6, 2017 - Jul 6, 2017 at 12:22 PM
Hello,

we got new MFC-J6930 in our office and we have a problem. When scanning from device to pc all options (like scan size,resolution) are available only when scanning to half of our pc's. When scanning from device to other half of pc's the only option available is "2 sided scan on/off" all other options, and the most important scan size (because we are scanning a lot of A4/A3) are marked as "set from computer" and i cant change that to set at device.

Looking for help fixing this problem. Thank you for all answers in advance.
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Jul 6, 2017 at 09:33 AM
Hi,

did you install the full software using the CD on all PCs?
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Giedrius123 Posts 2 Registration date Wednesday July 5, 2017 Status Member Last seen July 6, 2017
Updated on Jul 6, 2017 at 12:25 PM
Yes, i have installed Full Driver & Software Package on all of the pc's. It is very strange problem. I have tried disabling firewall and went through reinstall process but without a success. Even manually checked windows registry so there is no leftover and dependent files from previous installations.
Also googled a lot and it seems that im the only one with such problem.
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