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Dell infested by malware

Ask a question Tess12 3Posts Sunday July 16, 2017Registration date July 17, 2017 Last seen - Last answered on Jul 18, 2017 at 04:16 AM by Ambucias
I opened some bad software, my Dell Inspirion 3000 is now filled with malware, how do I reset the computer?
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Hi

If you reset your machine you will lose all of data. It would be easier to disinfect your machine.

If you wish help to clean, please let me know.
Tess12 3Posts Sunday July 16, 2017Registration date July 17, 2017 Last seen - Jul 17, 2017 at 02:01 AM
I've tried everything I know to disinfect it, it won't allow me to bring up system restore, I can't pull up malwarebytes, I did run an anti-virus about 6 times called SuperAntiSpyware, & AVG, AVG showed nothing & the other cleared out some but it's still infected it's still acting eratic. That's why I figured it would be best to just wipe it.
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To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(Win 7 and 8 users, click right to ensure you run with admin rights)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.
A
mbucias
CCM Moderator and Virus/Security Contributor
Tess12 3Posts Sunday July 16, 2017Registration date July 17, 2017 Last seen - Jul 17, 2017 at 07:57 PM
I'm using my laptop because I can't get my desktop to connect to the internet.
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Ambucias 42704Posts Monday February 1, 2010Registration date ModeratorStatus July 21, 2017 Last seen - Jul 18, 2017 at 04:16 AM
Try booting in safe mode with networking
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