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Password recovery

Ask a question nonkosi - Last answered on Aug 12, 2017 at 05:03 PM by Ambucias
Hello,

i no longer have access to to the recovery email address but when the account was created i d security question cant that help me

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Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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