LG Halts Global LTE Watch Urbane Rollout

NicoleMotta on Friday November 20, 2015 at 01:14:49 PM

LG Halts Global LTE Watch Urbane Rollout

On Thursday, LG stopped the global rollout of its new 4G LTE smartwatch after its started last week.

"Late in the quality assurance process for the LG Watch Urbane 2nd Edition, our engineers were made aware of a hardware issue which affects the day-to-day functionality of the device. After further investigation, the decision was made to discontinue the rollout of the Urbane 2nd Edition due to the complicated nature of the issue," said LG in a statement on the matter. "The hardware issue was related to a new advanced component that we had incorporated in the device that had never been used in an LG wearable device before. During aggressive testing over thousands of hours under severe conditions, it was revealed that this component failed to meet LG's quality standards and could potentially impact our image quality over the life of the device." LG assured users that this hardware issue is not related to device safety, but may "affect the user experience of the LG Watch Urbane 2nd Edition over the long term."

The cancellation of the LG Watch Urbane 2nd Edition comes just days after the device was made available by AT&T and Verizon for pre-orders. Customers who purchased the device will receive a full refund from LG "with our apologies for the inconvenience caused." The future of the wearable is still uncertain. "Whether the device will be available in the future will be decided at a later time," said LG. "For now, our top priority is to ensure that only products that meet our very specific quality standards are available for purchase."

Photo: © LG.


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