Apple Recalls MacBook USB-C Cables

NicoleMotta on Monday February 15, 2016 at 11:32:38 AM

Apple Recalls MacBook USB-C Cables

Over the weekend, Apple announced that it is recalling some defective USB-C charge cables shipped with MacBooks.

"A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it's connected to a power adapter with an affected cable," said Apple in a support page announcing the Apple USB-C Charge Cable Replacement Program. "Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This program also covers Apple USB-C charge cables that were sold as a standalone accessory." MacBook owners who provided a mailing address when they registered their device will be sent the replacement cable automatically and should receive the new cable by the end of February 2016. Users that have not given a mailing address but are still affected by the recall can go to an Apple Retail Store or an Apple Authorized Service Provider to get their replacement cable. Users can also file a claim with Apple Support. The Apple USB-C Charge Cable Replacement Program is a global recall and covers the affected cables until June 8, 2018. Apple noted, "If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund."

Apple is not the first to have problems with USB-C cables. Back in November 2015, OnePlus had some USB-C issues that forced the company to refund customers. "Recently it has come to our attention that two of our products, the OnePlus Type-C cable and the OnePlus USB Type-C adapter, are using a resistor that may not be fully compatible with some third-party devices," said OnePlus co-founder Carl Pei at the time. OnePlus offered to refund the cost of the cables and adapters purchased through its website. OnePlus's refund form for the cables has since expired, but affected users can apply for a refund by contacting OnePlus Customer Support.

Photo: © iStock.


Add comment

Comments

Add comment