On Thursday, Apple launched a new Twitter account dedicated to customer support.
Launched just one day ago, the new Apple Support Twitter account has over 126,000 followers and has already helped out thousands of users. Initially, the Twitter bio for the account read, "We're here to provide tips, tricks and helpful information when you need it most. And if you have a question, well – we're here to help with that too." The account was quickly flooded with questions, responding to over 300 tweets in its first few hours. Some of these responses directed users to support pages, while others requested that users Direct Message the Apple Support account for further assistance. Apple Support currently only offers Twitter support in English and redirects users to find help in their preferred language on the Apple Support website. Following the onslaught of questions from users, the Apple Support account amended its Twitter bio. Now, the bio reads, "We're here to provide tips, tricks and helpful information when you need it most. We're available every day to answer your questions, from 5am-8pm PST." The Apple Support website does not have the hours listed on its Twitter account description, at this time.
In addition to helping answer users' questions, the Apple Support Twitter account plans to share tips and tricks for Apple devices. The first "hidden" trick showed users how to turn lists into checklists on the Notes app. This feature is hidden within the "+" menu on Notes. Within this menu, there is a check icon which will convert your Note into an interactive checklist, so you can keep track of what you need to get done.
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