The luxury car maker is trialing an app that lets Volvo owners order gas and other services from their phones.
(CCM) — A new smartphone app may soon mean Volvo car owners no longer have to take their cars to get gas or a service. A pilot program in the San Francisco Bay area will allow 300 Volvo owners to order services such as remote fuel delivery, valet car cleaning, and even Volvo maintenance from the new Volvo Concierge Services app. This enables a one-time-use digital key, which is location and time-specific, to be sent to the relevant service provider so that they can access the vehicle. When they have completed their task, the car can be returned to where the customer left it (or a completely new location, at the customer's request) and locked. The digital key then expires. "Volvo Concierge Services will mean that you never have to stand out in the rain to fill your car again," said Lex Kerssemakers, Volvo Car USA's chief executive officer.
Although the pilot program only offers fuel delivery, valeting, and servicing, Volvo expects other service to be added to the smartphone app in the future. The company's research found that 70% of consumers surveyed want to be able to order gas from their phones, 56% want to arrange for their car to be taken away for maintenance from an app, and 49% liked the idea of providing access to their vehicle from an app so that it can be moved to another location.
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