LG is offering refunds to owners of Nexus 5X phones that do not work following Android 7 Nougat update.
(CCM) — LG has been forced to abandon attempts to repair Nexus 5X devices that had been rendered inoperable by a recent Android 7 Nougat update and is now offering customers full refunds, according to a Tech Times report. The affected devices get stuck in a bootloop — an endless cycle of restarting — when the update is installed. The problem appears to be caused by a hardware issue, but LG has run out of the part required to fix affected devices. LG is reportedly emailing customers saying: "We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available. To rectify this, we would like to offer you a refund for the full amount of your device."
Customers applying for a full refund on their Nexus 5X need to provide their sales receipts, and refunds will be processed in about four weeks, according to the report. The Nexus 5X was originally unveiled in September 2015 and was supplied with Android 6.0 Marshmallow. The Android 7.0 Nougat update for the phone, which has caused the bootloop problems, was released in August 2016.
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