Apple admits that the flagship iPhone can become unresponsive when taken outside, a report says.
(CCM) — Apple's iPhone X has been dealt a further blow after users discovered that the handset can become unusable when taken out of doors. The beleaguered handset's OLED screen also suffers from burn-in, as Apple has already admitted.
Users have reported that within seconds of going outside in cold weather the screen becomes unresponsive and stops registering touches. Apple has responded by telling The Loop blog: "We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update."
Apple's support pages also recommend using iOS devices such as the iPhone X only in places where the ambient temperature is between 32F and 95F. "Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off," the company says, although it makes no mention of the screen becoming unresponsive in cold weather.
It adds that iOS devices can be stored at temperatures as low as -4F, but advises owners not to leave them in parked cars because in some places temperatures may fall below this level.
Image: © Apple.