EFQM - European Foundation for Quality Management

Introduction to EFQM

The EFQM (European Foundation for Quality Management) is a European foundation based in Brussels that was founded in 1988 by 14 European companies (Bosch, BT, Bull, Ciba-Geigy, Dassault, Electrolux, Fiat, KLM, Nestlé, Olivetti, Philips, Renault, Sulzer, Volkswagen) with the support of the European Commission. The EFQM now has more than 700 member organizations.

The goal of this not-for-profit organization is to promote a methodological framework for evaluating quality improvement.

The EFQM model for excellence is based on a concept that consists in evaluating quality according to 9 key criteria:

  • Leadership
  • Management of employees
  • Policy and strategy
  • Partnerships and resources
  • Processes
  • Employee satisfaction
  • Client satisfaction
  • Integration into the community
  • Operational results

This criteria are balanced out and divided into two categories: Factors (corresponding to the first five criteria) and Results (the last four) so that a company is able to quantify the level of quality achieved and position itself in comparison with other companies.

EFQM Benchmark

Article written on 16 December 2004 by Jean-François Pillou

Ask a question
CCM is a leading international tech website. Our content is written in collaboration with IT experts, under the direction of Jean-François Pillou, founder of CCM.net. CCM reaches more than 50 million unique visitors per month and is available in 11 languages.
This document, titled « EFQM - European Foundation for Quality Management », is available under the Creative Commons license. Any copy, reuse, or modification of the content should be sufficiently credited to CCM (ccm.net).