EFQM - European Foundation for Quality Management

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Introduction to EFQM

The EFQM (European Foundation for Quality Management) is a European foundation based in Brussels that was founded in 1988 by 14 European companies (Bosch, BT, Bull, Ciba-Geigy, Dassault, Electrolux, Fiat, KLM, Nestlé, Olivetti, Philips, Renault, Sulzer, Volkswagen) with the support of the European Commission. The EFQM now has more than 700 member organizations.

The goal of this not-for-profit organization is to promote a methodological framework for evaluating quality improvement.

The EFQM model for excellence is based on a concept that consists in evaluating quality according to 9 key criteria:

  • Leadership
  • Management of employees
  • Policy and strategy
  • Partnerships and resources
  • Processes
  • Employee satisfaction
  • Client satisfaction
  • Integration into the community
  • Operational results
This criteria are balanced out and divided into two categories: Factors (corresponding to the first five criteria) and Results (the last four) so that a company is able to quantify the level of quality achieved and position itself in comparison with other companies.

EFQM Benchmark

Article written on 16 December 2004 by Jean-François Pillou

Jean-François Pillou

Jean-François Pillou - Founder of CCM
Better known as Jeff, Jean-François Pillou is the founder of CommentCaMarche.net. He is also CEO of CCM Benchmark and digital director at the Figaro Group.

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Latest update on October 16, 2008 at 09:43 AM by Jean-François Pillou.

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