Quality Organization

Establishing a quality procedure is a business project that requires the participation of all employees. Therefore, it is necessary to define a quality organization that fits into and hinges on the existing organization.


Quality Manager

A quality manager (sometimes called a quality adviser or a quality director depending on the company's size) must be designated. They manage the quality actions taken in the company. Depending on how big the organization is, the quality manager may be assisted by a team called the quality unit (or by the quality department). It is important to note that the quality procedure must not be solely the responsibility of the quality manager but should rather be a team effort.

Quality Committee

A quality committee that includes the quality manager, as well as the company managers must be created. This way the results in terms of quality could be made known and the entire company could be involved in the improvement of these results. The quality committee must be cleverly structured along with the management committee to make sure that the important decisions are not only made in management committee meetings.


Each department or office is responsible for implementing the quality directives at their level. With the involvement of the quality manager, a quality correspondent will ideally be named at each one of these levels.
Photo: Unsplash

Ask a question
CCM is a leading international tech website. Our content is written in collaboration with IT experts, under the direction of Jean-François Pillou, founder of CCM.net. CCM reaches more than 50 million unique visitors per month and is available in 11 languages.
This document, titled « Quality Organization », is available under the Creative Commons license. Any copy, reuse, or modification of the content should be sufficiently credited to CCM (ccm.net).