ManageEngine which launched the new version of ServiceDesk which is a ITIL-ready Helpdesk and Asset Management Solution. ServiceDesk allows you to allow several help desks as one corresponding organization. It will help you to provide many solutions units around the world to solve problems in accordance with each service level agreements and site’s business rules.
- Completely free to use
- LDAP support – allowing administrators to authenticate and import user information from a variety of directory systems.
- Remote control/remote desktop sharing.
- Flash reports.
- Isn't compatible with Vista