Internet Explorer blocked (PDF files)

April 2018

Internet Explorer is the default choice of web browser for many across the world to browse the internet. Sometimes while downloading a PDF file, Internet Explorer may stop working. If this issue keeps happening regularly then the user may have to configure the browser to use Acrobat or Adobe reader. They have helper applications to view PDF files. To do this, one needs to edit the preferences in Adobe reader and select the relevant settings. Restarting the browser after these changes should do the trick. One can also find a relevant note from Adobe on this issue on the official Adobe website as well.


Each time I try to download a PDF file from the internet, I get the following message:
Internet explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Therefore, there is no solution available but to go back to my homepage or to the website itself, and in this case I will encounter the same problem. This only happens when I try to download a PDF file from websites on the internet. Please tell me what I can do? I need to download a file urgently!


  • Are you able to open PDF files on other browsers?
  • Is this a new problem? When did it start?
    • One thing you can try is to configure the browser to use Acrobat or Adobe Reader as a helper application. To do this, follow these steps:
  • Close your web browser.
  • Start Acrobat or Adobe Reader.
  • Choose Edit > Preferences.
  • Select Internet in the list on the left.
  • Uncheck "Display PDF in Browser", and click OK.
  • Restart Internet Explorer.


Solved by Cassandra_IE_Team
Published by aakai1056. Latest update on March 13, 2012 at 04:27 PM by Celia Gatward.
This document, titled "Internet Explorer blocked (PDF files)," is available under the Creative Commons license. Any copy, reuse, or modification of the content should be sufficiently credited to CCM (
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