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Uninstall Norton - Symantec (All versions)

Here below, you will learn about the different methods to uninstall Norton antivirus (all versions) from your system.

The Norton Help Center

Access the Norton help center: https://support.norton.com/sp/en/us/home/current/info.

Norton Removal Tool

Norton Removal Tool can be downloaded here.
This software was specially designed to removed Symantec products.

For pre-installed versions (OEM version) of Symantec 2005

Read this article: How to uninstall Norton AntiVirus / Norton Internet Security?.

Uninstall other versions

1.Disable/stop the program in the "Systray" (right-click on the taskbar icon > Exit).
2.Stop and disable all services related to Norton antivirus
  • Start > Run: services.msc

The list of services to be disabled:
  • Savscan.
  • Norton Unerase Protection.
  • Symantec Event Manager.
  • Symantec Network Drivers Service.
  • Symantec Network proxy.
  • Symantec Password Validation Service.
  • Norton AntiVirus Auto Protect Service.
  • Symantec Setting Manager
  • ScriptBlocking Service
  • SymWMI Service
  • Norton

3.Kill all related process in Task Manager:
  • SAVScan.exe
  • ccSetMgr.exe
  • SNDSrvc.exe
  • SPBBCSvc.exe
  • SBServ.exe
  • ccEvtMgr.exe
  • navapsvc.exe
  • NPFMntor.exe
  • symlcsvc.exe
  • ccApp.exe
  • ccProxy.exe
  • ccPwdSvc.exe
  • ccSetMgr.exe
  • SymWSC.exe

4.Delete the entries in MSCONFIG
  • Go to "Start"> Run: msconfig > "Startup" section
  • Remove entries related to Norton.
    • [CcApp] "C: Program Files Symantec SharedccApp.exe"
    • [Symantec NetDriver Monitor] C: PROGRA ~ ~ 1SYMNET 1SNDMon.exe
  • Restart your PC.

5.Uninstalling the Norton software suite.
  • Start your PC in administrator mode.
  • Then go to the "Start Menu" > Control Panel > Add/Remove Programs
  • Look for: Norton antivirus > Right click > Uninstall.
  • Restart your PC, if you are requested to do so.
  • Then repeat the process for other Symantec programs (Live Reg and Live Updates)

6. Remove the remaining traces of Norton
  • Norton Symantec will leave plenty of traces on your hard drive, you must manually remove these entries:
    • C:\Program Files\Symantec
    • C:\Program Files\Norton
    • C:\Program Files\Fichiers communs\Symantec
    • C:\Documents And Settings\Votre compte\Application Data\Symantec
    • C:\Documents And Settings\All Users\Application Data\Symantec
    • C:\Documents And Settings\Administrateur\Application Data\Symantec

7. Remove obsolete regristry keys.
Your can now install a new antivirus
8. Quick method using HijackThis
  • Download and run HijackThis.
  • Locate and remove keys related to Norton Antivirus.

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:ProgrammesNorton AntiVirus 2003NavShExt.dll 
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:ProgrammesNorton AntiVirus 2003NavShExt.dll
O4 - HKLM..Run: [ccApp] "C:Program FilesFichiers communsSymantec SharedccApp.exe"
O4 - HKLM..Run: [ccRegVfy] "C:Program FilesFichiers communsSymantec SharedccRegVfy.exe"
O4 - HKLM..Run: [SSC_UserPrompt] C:Program FilesFichiers communsSymantec SharedSecurity CenterUsrPrmpt.exe
  • By deleting these keys, you will also stop the related services:

O23 - Service: Symantec Event Manager - Symantec Corporation - C:Program FilesFichiers communsSymantec SharedccEvtMgr.exe 
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:Program FilesFichiers communsSymantec SharedccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - D:\Programmes\Norton AntiVirus 2003\navapsvc.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec\Shared\Security Center\SymWSC.exe
  • Your machine will restart, check if the below services have been disabled:
    • SAVScan
    • Norton Unerase Protection
    • Symantec Event Manager
    • Symantec Network Drivers Service
    • Symantec Network roxy
    • Symantec Password Validation Service
    • Norton AntiVirus Auto Protect Service
    • Symantec Setting Manager
    • ScriptBlocking Service
    • SymWMI Service
  • Uninstall the Norton (see above).
  • Remove the remaining traces of Norton antivirus
  • Run JV16 PowerTools tool.
  • Install a new antivirus!

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